Retail Supervisor: Customer Experience & Store Ops

CJ Lang & Son Ltd; Helmsdale; On-site; GBP 22,000 - 26,000; Full time

Job summary

C J Lang & Son Ltd operates SPAR Scotland and serves communities across Scotland with a strong distribution network.

We are looking for a proactive Supervisor to join SPAR Helmsdale, supporting the Store Manager, delivering excellent customer service, and ensuring smooth day-to-day operations on shift. You will supervise staff, handle tills, merchandising, stock checks, and uphold the company values.

Qualifications

• Customer service focus in a retail environment.
• Experience supervising a small team on shift.
• Ability to open/close store and handle cash.
• Adherence to company procedures and security.

Responsibilities

• Provide friendly, efficient customer service to meet customer needs in all areas of the store (Retail, Food to Go, PO Local)
• Open and close the Store and attend call outs during non-trading hours
• Supervise and support team members on shift and allocate tasks
• Cash up and balance tills in line with company procedures
• Merchandise store according to store standards and planograms
• Promote offers and actively sell to customers
• Process all sales transactions accurately and in line with procedures
• Adhere to security measures to protect staff and stock
• Use systems for price checks and stock control
• deputise for Store Manager in their absence
• Maintain cleanliness and meet training requirements

Skills

Customer service

Team leadership

Cash handling

Merchandising

Stock control

Tools

POS system

Price labeling

Job description

C J Lang & Son Ltd operates SPAR Scotland and serves communities across Scotland with a strong distribution network.

We are looking for a proactive Supervisor to join SPAR Helmsdale, supporting the Store Manager, delivering excellent customer service, and ensuring smooth day-to-day operations on shift. You will supervise staff, handle tills, merchandising, stock checks, and uphold the company values.