Store Supervisor & Brand Performance Lead

TOAST; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

20 days annual leave plus bank holiday

Contributory Company pension scheme

Cycle to work scheme

Company discount

Uniform allowance

Employee Assistance Programme

Job summary

TOAST in Oxford is seeking a dedicated Supervisor to oversee daily store operations, drive sales performance, manage stock and space, and uphold the brand’s visual and cultural standards. You will lead by example, developing your team to meet high service standards and ensure a safe, organized back of house.

The role focuses on achieving KPI targets in sales, payroll, and stock, controlling costs, delivering TOAST’s customer service expectations, and supporting recruitment and training.

Responsibilities

• Support delivery of store Sales, Payroll and Stock Management KPI targets
• Support management of all other costs within agreed budgets
• Deliver TOAST’s Customer Service expectation both personally and through your team
• Support delivery of TOAST’s Brand Visual expectation using all information available
• Support the Store Manager in commercially managing your stock package to achieve maximum potential using all information available
• Contribute towards detailed feedback to key liaisons regarding stock performance
• Support delivery of an excellent back of house operation that supports the needs of the store and facilitates optimal trading results in a secure fashion
• Support the store recruitment process and help manage the team’s performance to ensure it is able to deliver expectations in a motivated and engaged way
• Support delivery of all necessary training and development to the team to ensure they have the capability to perform to expected levels
• Seek development and training of own skills set to continually improve performance
• Ensure a safe and healthy working environment for all the team with a focus on risk assessment and ensuring a high level of housekeeping
• Liaise and seek feedback from all key Head Office functions to facilitate excellent store performance
• Any other duties deemed necessary to support the store manager.

Job description

TOAST in Oxford is seeking a dedicated Supervisor to oversee daily store operations, drive sales performance, manage stock and space, and uphold the brand’s visual and cultural standards. You will lead by example, developing your team to meet high service standards and ensure a safe, organized back of house.

The role focuses on achieving KPI targets in sales, payroll, and stock, controlling costs, delivering TOAST’s customer service expectations, and supporting recruitment and training.