Brand Lead, Retail Team Leader — Flexible Hours & Growth

Superdry careers; Oxford; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Birthday day off

Clothing allowance

Staff discount 50%

Flexible working patterns

Training & development

Induction and onboarding

Job summary

Superdry in Oxford is seeking a Brand Lead to inspire the store team and deliver outstanding customer experiences. You will coach and motivate associates, own daily performance, and uphold our brand standards to smash store targets.

You’ll also model our values, manage cash handling, and ensure compliance in a fast-paced retail environment. You will collaborate with the Store Leader to drive service, style, and product knowledge, while maintaining store appearance and a strong commercial

Qualifications

• Experienced in retail/sales and operations in store and ready to step up.
• All about our brand and consumers with the ability to create memorable experiences for every customer.
• Passionate about style and obsessed with product.
• Experienced in leading and motivating a team through day-to-day activities.

Responsibilities

• Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
• Become an expert in our style choices and bring these to life for our consumers.
• Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
• Be a brand ambassador by role modelling our behaviours, values, and style.
• Be a positive role model for others, building trust through collaboration and open and honest communication.
• Endlessly develop your product knowledge and understanding of the business.
• Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
• Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
• Support with key compliance tasks where needed including loss prevention and health and safety.
• Exceed expectations at every opportunity and drive this attitude in the wider team.
• Embrace the Superdry culture and take every opportunity to share this with your colleagues.
• Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
• Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
• Be yourself.
• Hold keys for the store and take responsibility for opening and closing, including cash handling.

Skills

Retail leadership

Customer service

Brand ambassador

Team motivation

Job description

Superdry in Oxford is seeking a Brand Lead to inspire the store team and deliver outstanding customer experiences. You will coach and motivate associates, own daily performance, and uphold our brand standards to smash store targets.

You’ll also model our values, manage cash handling, and ensure compliance in a fast-paced retail environment. You will collaborate with the Store Leader to drive service, style, and product knowledge, while maintaining store appearance and a strong commercial