Store Supervisor

Timberland; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount 50%

Career development

Job summary

Eastpak is seeking a Store Supervisor in London to lead from the front and drive consumer experience at Carnaby Street.

You will bridge store management and sales associates, focusing on service excellence, store standards, and KPI achievement while supporting weekend/evening shifts.

Qualifications

• Experience delivering high levels of customer service in a retail environment.
• Ability to coach and motivate sales associates to improve service quality.
• Strong communication skills and ability to work with store management and staff.

Responsibilities

• Support management to drive sales and profitability.
• Coach and motivate sales associates to deliver top customer service.
• Maintain visual merchandising standards and store cleanliness.

Skills

Customer service

Retail operations

Team leadership

Communication

Tools

MS Office

POS systems

Job description

Store Supervisor Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We’re looking for a enthusiastic Store Supervisor to join our Eastpak team based in Carnaby Street, London. As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service and sales.

Eastpak was founded in 1952 and evolved from a manufacturer of military issue backpacks and duffels into the leading supplier of stylish, functional solutions for city living and the things you carry with you. From street-smart backpacks to convenient shoulder bags and ingenious luggage and travel items, every Eastpak bag or accessory is designed to let you cram more life and excitement into your day, whether moving across town or across the globe. Eastpak is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

Let’s talk about the role! We believe that our supervisors have a great opportunity to develop their full potential with us and we are committed to preparing them for that next step up to store management. As one of our Store Supervisors, your blend of sales and communication skills will contribute to the success of our store.

How you’ll make a difference

• Supporting the management team to drive sales and profitability
• Coaching and motivating the sales associates to deliver high levels of customer service, ensuring the store is always customer-ready
• Making sure your store looks great, maintaining all retail operation standards in line with the brand’s visual merchandising guidelines
• Ensuring operational policies and procedures are respected
• Understanding your store’s KPIs and playing your part to ensure they are achieved

What makes you the perfect Store Supervisor?

• You love interacting with people. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You can talk to people, create a supportive (and fun!) environment, that helps deliver the best service possible
• You have experience in opening and closing a store, taking responsibility and being in charge when necessary.
• Ideally you come from a retail background with some fashion or lifestyle experience
• You have excellent written and verbal communication in English (another language is a plus but not necessary)
• You are proficient in the use of MS Office and different POS systems
• You are flexible when it comes to working weekends, evenings, and holidays as necessary

What’s in it for you?

We offer comprehensive benefits that encourage mental, physical, and financial well‑being for all VF associates. When it comes to benefits, we’re the total package. Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts (btw we offer 50%!). And we offer the same. Only different. Along with this you will have:

• Career ownership, enabling you to build your knowledge and experience across different brands
• A supportive feedback-based culture where respect and integrity guide us in what we do
• Tailored training. From an induction to ongoing online and face‑to‑face training sessions, we are committed to helping you grow, both professionally and personally
• Free to Be We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage.

We’re built to resist whatever life throws at us, to express ourselves as individuals, and inspire positive resistance. We support teams and individuals that stand up for what’s right, fight hard for positive change, and speak out for inclusion and diversity. We express ourselves with the bags we carry and the positive movements we support, empowering each other to question the rules and defy boundaries and conformity to make the world a better, more inclusive place to live.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.

VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, colour, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations.

VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].