Sales Associate - Birmingham

Vf Corporation; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Staff discount 50%

Job summary

VF Corporation, owner of The North Face, is seeking a Sales Associate for a fixed-term 16-hour/week role at our Birmingham store. You will deliver memorable customer experiences and uphold brand standards on the shop floor.

You’ll develop product knowledge, engage with customers, and apply brand guidelines while supporting store operations and merchandising. Weekend/evening availability is preferred, with a passion for fashion and retail.

Qualifications

• Providing high level customer service to all customers.
• Developing thorough knowledge of in-store products.
• Maintaining merchandising standards per brand guidelines.
• Staying up to date with trends and brand positioning.
• Following all store and stockroom procedures.

Responsibilities

• Provide excellent customer service and treat customers with respect.
• Develop product knowledge to assist customers.
• Maintain merchandising standards per brand guidelines.
• Keep up to date with current trends and brand position.
• Follow operational procedures in store and stockroom.

Skills

Customer service

Product knowledge

Merchandising

Communication

Team work

Job description

Sales Associate (Fixed term, 16hrs/week) Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable shopping experience! We’re looking for a passionate Sales Associate (Fixed term, 16hrs/week) to join our The North Face team based at our store in Birmingham. As a Sales Associate you will inspire our customers, deliver an excellent service, and help maintain the highest standards on our shop floor.

The North Face is the premier exploration company in the world. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places and people to connect with.

Let’s talk about the role!

We believe that our Sales Associates have a great opportunity to develop their full potential with us. That’s because we offer the support of a global organisation but empower our people to take responsibility at store level.

How you’ll make a difference

• Providing the highest level of customer service, ensuring that all customers are treated with respect
• Developing a thorough knowledge of products in store
• Maintaining merchandising standards in accordance with brand guidelines
• Keeping up to date with current trends and the brand’s place within the market
• Following all operational procedures in the store and in the stock room.

What makes you the perfect Sales Associate?

• You love interacting with customers.
• You set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
• You have a positive can‑do attitude, facing all situations in the store.
• You are passionate about our brand, fashion, and retail in general.
• You have excellent written and verbal communication in English (another language is a plus but not necessary).
• You are flexible when it comes to working weekends, evenings and holidays as necessary.
• Previous experience is great but not necessary.
• What matters most of all is that you live and demonstrate our Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

The North Face is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

What’s in it for you?

• Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts (btw we offer 50%!). And we offer the same. Only different.
• Career ownership, enabling you to build your knowledge and experience across different brands.
• A supportive feedback‑based culture where respect and integrity guide us in what we do.
• Tailored training. From an induction to ongoing online and face‑to‑face training sessions, we are committed to helping you grow, both professionally and personally.
• Free to Be.

We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

We are an Equal Opportunity Employer.

We are an Equal Opportunity Employer.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.

VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled.

VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations.

VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations.

If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].

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