Store Supervisor

VF Northern Europe Services; Bicester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Career progression

Job summary

The North Face store in Bicester Village is seeking a Store Supervisor to lead from the front, drive service and sales, and act as the link between management and sales associates.

You will open and close the store, coach the team, uphold brand standards, and focus on KPIs while delivering a great customer experience. Weekend and holiday work are required.

Qualifications

• Excellent English communication and customer service skills.
• Experience in retail environments with leadership exposure.
• Ability to open and close store and manage shift coverage.
• Flexibility to work weekends, evenings and holidays.

Responsibilities

• Support the management team to drive sales and profitability.
• Coach and motivate sales associates to deliver outstanding customer service.
• Ensure the store maintains brand standards and visual merchandising guidelines.
• Adhere to operational policies and achieve store KPIs.

Skills

People skills

Customer service

Leadership

Retail experience

MS Office

POS systems

Shift management

Tools

MS Office

POS systems

Job description

Store Supervisor (perm, full-time)

Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We’re looking for a motivated, enthusiastic Store Supervisor to join our The North Face team based in Bicester Village. As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service and sales. The North Face is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands.

At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. The North Face is the premier exploration company in the world. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places and people to connect with.

Let’s talk about the role! We believe that our supervisors have a great opportunity to develop their full potential with us and we are committed to preparing them for that next step up to store management. As one of our Store Supervisors, your blend of sales and communication skills will contribute to the success of our store.

How you’ll make a difference

• Supporting the management team to drive sales and profitability
• Coaching and motivating the sales associates to deliver high levels of customer service, ensuring the store is always customer-ready
• Making sure your store looks great, maintaining all retail operation standards in line with the brand’s visual merchandising guidelines
• Ensuring operational policies and procedures are respected
• Understanding your store’s KPIs and playing your part to ensure they are achieved

What makes you the perfect Store Supervisor?

• You love interacting with people.
• You set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
• You can talk to people, create a supportive (and fun!) environment, that helps deliver the best service possible
• You have experience in opening and closing a store, taking responsibility and being in charge when necessary
• Ideally you come from a retail background with some fashion or lifestyle experience
• You have excellent written and verbal communication in English (another language is a plus but not necessary)
• You are proficient in the use of MS Office and different POS systems
• You are flexible when it comes to working weekends, evenings, and holidays as necessary
• On top of this, we expect that you will live and demonstrate our Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

What’s in it for you?

We offer comprehensive benefits that encourage mental, physical, and financial well‑being for all VF associates. When it comes to benefits, we’re the total package. Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts (btw we offer 50%!). And we offer the same. Only different. Along with this you will have:

• Career ownership, enabling you to build your knowledge and experience across different brands
• A supportive feedback‑based culture where respect and integrity guide us in what we do
• Tailored training. From an induction to ongoing online and face‑to‑face training sessions, we are committed to helping you grow, both professionally and personally
• Free to Be We strive to foster a culture of belonging based on respect, connection, openness and authenticity.

We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

The North Face is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including Vans®, The North Face®, and Timberland®. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long‑term value for its customers and shareholders.

VF s’engage à créer un environnement inclusif qui accueille et valorise les différences parmi tous ses associés, ses clients, ses fournisseurs et les collectivités où nous vivons et exerçons nos activités. Le succès et la croissance continus de VF sont renforcés par des initiatives qui favorisent la diversité à l’échelle mondiale. VF s’engage à offrir l’égalité des chances en matière d’emploi et à traiter ses associés et ses candidats sans discrimination fondée sur la race, la couleur, le sexe, l’âge, l’origine nationale, la religion, l’orientation sexuelle, l’identité ou l’expression de genre, l’état matrimonial, la citoyenneté, un handicap, le statut d’ancien combattant protégé, le statut VIH/sida ou tout autre motif protégé par la loi. VF s’engage à répondre aux divers besoins des personnes en situation de handicap dans des délais raisonnables, conformément aux principes d’autonomie, de dignité, d’intégration et d’égalité des chances. Pour ce faire, VF s’efforcera de cerner, de prévenir et d’éliminer les obstacles à l’accessibilité partout où cela est possible, tout en respectant les exigences en matière d’accessibilité prévues par l’ADA, la LAPHO (AODA) et toute autre réglementation provinciale, étatique et locale applicable.

VF s’engage à assurer l’accessibilité numérique, à se conformer aux Règles pour l’accessibilité des contenus Web (WCAG) 2.1, niveau AA, ainsi qu’aux normes de conception accessible de l’ADA et de la LAPHO (AODA), et à toute autre réglementation applicable. Si vous avez besoin d’une mesure d’adaptation ou si vous avez des questions concernant cet énoncé, veuillez transmettre votre demande à [e-mail].