Store Supervisor

VF CORPORATION; City of Westminster; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts 50%

Pension scheme

Training & development

Job summary

Eastpak, part of VF Corporation, is seeking a Store Supervisor for its Carnaby Street, London store to lead sales and customer experience. You will bridge store management and sales associates, driving service and sales in a dynamic fashion retail environment.

In this entry-level management role, you will assist the Store Manager with opening/closing, ensure brand standards, and help the team achieve KPIs while delivering an engaging shopper experience.

Qualifications

• Experience in opening and closing a store.
• Retail background with fashion or lifestyle experience is preferred.
• Excellent written and verbal communication in English.
• Proficiency in MS Office and POS systems.
• Flexibility to work weekends, evenings and holidays.

Responsibilities

• Support the Store Manager to drive sales and profitability.
• Coach and motivate sales associates to deliver high levels of customer service.
• Maintain store presentation and ensure compliance with brand merchandising guidelines.
• Ensure operational policies and procedures are followed.
• Help achieve store KPIs and targets.

Skills

Customer service

Open/close store

Retail experience

English proficiency

MS Office & POS systems

Weekend/evening availability

Tools

POS systems

MS Office

Job description

Store Supervisor

Are you looking for a chance to lead from the front and drive consumer experience in one of our stores?

We're looking for a enthusiastic Store Supervisor to join our Eastpak team based in Carnaby Street, London.

As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service and sales.

Eastpak was founded in 1952 and evolved from a manufacturer of military issue backpacks and duffels into the leading supplier of stylish, functional solutions for city living and the things you carry with you. From street-smart backpacks to convenient shoulder bags and ingenious luggage and travel items, every Eastpak bag or accessory is designed to let you cram more life and excitement into your day, whether moving across town or across the globe.

Eastpak is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

Let's talk about the role!

We believe that our supervisors have a great opportunity to develop their full potential with us and we are committed to preparing them for that next step up to store management.

As one of our Store Supervisors, your blend of sales and communication skills will contribute to the success of our store.

How you'll make a difference

In this entry level management position, you will assist the Store Manager by:

• Supporting the management team to drive sales and profitability
• Coaching and motivating the sales associates to deliver high levels of customer service, ensuring the store is always customer-ready
• Making sure your store looks great, maintaining all retail operation standards in line with the brand's visual merchandising guidelines
• Ensuring operational policies and procedures are respected
• Understanding your store's KPIs and playing your part to ensure they are achieved

What makes you the perfect Store Supervisor?

• You love interacting with people. You set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
• You can talk to people, create a supportive (and fun!) environment, that helps deliver the best service possible
• You have experience in opening and closing a store, taking responsibility and being in charge when necessary
• Ideally you come from a retail background with some fashion or lifestyle experience
• You have excellent written and verbal communication in English (another language is a plus but not necessary)
• You are proficient in the use of MS Office and different POS systems
• You are flexible when it comes to working weekends, evenings, and holidays as necessary

On top of this, we expect that you will live and demonstrate our Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

What's in it for you?

We offer comprehensive benefits that encourage mental, physical, and financial well‑being for all VF associates. When it comes to benefits, we're the total package.

Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts (btw we offer 50%!). And we offer the same. Only different. Along with this you will have:

• Career ownership, enabling you to build your knowledge and experience across different brands
• A supportive feedback‑based culture where respect and integrity guide us in what we do
• Tailored training. From an induction to ongoing online and face‑to‑face training sessions, we are committed to helping you grow, both professionally and personally

Free to Be

We strive to foster a culture of belonging based on respect, connection, openness and authenticity.

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage.