Retail Shift Lead - Customer Experience Coach

Tesco UK; Southgate; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a Shift Lead to lead store teams, ensure great in-store experiences for customers, and act as the manager in the absence of the store manager. Roles offer flexibility and opportunities to grow within a fast-paced retail environment.

You will supervise daily store operations, coach colleagues, and maintain inclusive teamwork to meet customer needs while upholding Tesco's standards and values.

Qualifications

• Experience in a team lead or management position in fast-paced retail.
• Strong role model with a passion for delivering great service.
• Clear communicator and natural leader.

Responsibilities

• Lead the team to deliver a great experience for customers in-store.
• Work across all areas of the store and with colleagues, being the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Job description

Tesco is seeking a Shift Lead to lead store teams, ensure great in-store experiences for customers, and act as the manager in the absence of the store manager. Roles offer flexibility and opportunities to grow within a fast-paced retail environment.

You will supervise daily store operations, coach colleagues, and maintain inclusive teamwork to meet customer needs while upholding Tesco's standards and values.