Store Service Manager

Magnet; Leeds; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Uncapped commission

Structured training and career growth

Up to 80% staff discount

200+ retail discounts and wellbeing

Virtual GP and 24/7 employee support

Holiday purchase scheme

Cycle to Work scheme

Job summary

Leeds Showroom at Magnet is seeking a Store Service Manager to drive sales, support training, and lead improvements across the store. You’ll guide the team from showroom visits to installation and aftercare, ensuring a smooth, positive customer experience.

With £30,000 base salary plus uncapped commission (OTE circa £40,000+), you’ll be part of a heritage-led, future-focused retailer offering structured training, career progression, and extensive employee discounts. Weekend work is required.

Qualifications

• Experience working to sales targets or KPIs.
• Confident in closing sales and influencing decisions.
• Strong focus on delivering excellent customer experiences.
• Great communication and organisation skills.
• Experience building strong cross-team relationships.
• Proactive about market trends and competitors.
• Full UK driving licence and access to a vehicle.
• Willingness to work weekends.

Responsibilities

• Create a positive and supportive team environment where everyone can thrive.
• Motivate and inspire your team to achieve their best.
• Deliver against sales targets while protecting margin.
• Provide outstanding customer service and a 5-star experience.
• Build strong relationships with colleagues and regional partners.
• Stay ahead of market trends and identify opportunities to grow the showroom.

Skills

Sales targets

Closing sales

Customer experience

Communication

Team leadership

Market awareness

Job description

Leeds Showroom

£30,000 base + uncapped commission (OTE circa £40,000+)

As a Store Service Manager, you’ll play a key role in a busy, sales-focused team. You'll help drive sales, support colleagues through training and development, and contribute to exciting projects and improvements across the store. Working closely with customers from their first showroom visit through to installation and aftercare, you'll deliver excellent service, resolve any issues efficiently, and help ensure every customer enjoys a smooth and positive experience.

What You’ll Be Doing

• Create a positive and supportive team environment where everyone can thrive
• Motivate and inspire your team to achieve their best
• Deliver against sales targets while protecting margin
• Provide outstanding customer service and a 5-star experience
• Build strong relationships with colleagues and regional partners
• Stay ahead of market trends and identify opportunities to grow the showroom

Who We’re Looking For

• Experience working to sales targets or KPIs
• Confidence in closing sales and influencing decisions
• A strong focus on delivering excellent customer experiences
• Great communication and organisation skills
• Experience with building great working relationships across teams
• Being proactive around the market trends and competitors
• Full UK driving licence and access to a vehicle
• Flexibility to work weekends

What You’ll Get

• Uncapped commission
• Structured training and career progression
• Up to 80% staff discount
• 200+ retail discounts and wellbeing support
• Access to our virtual GP service and employee assistance platform 24/7
• Holiday purchase scheme
• Cycle to Work scheme

Why Magnet?

At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future.

As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.

We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you.

We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.