Store Service Manager

Magnet; Bradley Stoke; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Uncapped commission

Training & progression

Staff discount (up to 80%)

Retail discounts & wellbeing support

Virtual GP & EAP

Holiday purchase scheme

Cycle to Work

Job summary

Magnet is hiring a Store Service Manager for our Bristol Cribbs Causeway Showroom. You will lead a sales-focused team, drive sales, and support colleagues through training and development, guiding customers from showroom visit to installation and aftercare.

You’ll deliver excellent service, resolve issues swiftly, and help customers enjoy a smooth experience. Uncapped commission and structured progression accompany a long heritage as the UK’s leading kitchen specialist.

Qualifications

• Experience meeting sales targets and KPIs.
• Track record of closing sales and influencing decisions.
• Strong focus on delivering exceptional customer experiences.
• Excellent communication and organisational skills.
• Proven ability to build relationships across teams.
• Proactive about market trends and competitors.

Responsibilities

• Create a positive, supportive team environment.
• Motivate and inspire the team to achieve targets.
• Deliver against sales targets while protecting margin.
• Provide outstanding customer service and a 5-star experience.
• Build relationships with colleagues and regional partners.
• Identify showroom growth opportunities.

Skills

Sales targets/KPIs

Closing sales

Customer experience

Communication

Team/building relationships

Market trend awareness

Driving licence

Weekend availability

Job description

Bristol Cribbs Causeway Showroom

Basic salary depending on experience + uncapped commission (OTE circa £45,000+)

Store Service Manager, you’ll play a key role in a busy, sales-focused team. You'll help drive sales, support colleagues through training and development, and contribute to exciting projects and improvements across the store. Working closely with customers from their first showroom visit through to installation and aftercare, you'll deliver excellent service, resolve any issues efficiently, and help ensure every customer enjoys a smooth and positive experience.

What You’ll Be Doing

• Create a positive and supportive team environment where everyone can thrive
• Motivate and inspire your team to achieve their best
• Deliver against sales targets while protecting margin
• Provide outstanding customer service and a 5-star experience
• Build strong relationships with colleagues and regional partners
• Stay ahead of market trends and identify opportunities to grow the showroom

Who We’re Looking For

• Experience working to sales targets or KPIs
• Confidence in closing sales and influencing decisions
• A strong focus on delivering excellent customer experiences
• Great communication and organisation skills
• Experience with building great working relationships across teams
• Being proactive around the market trends and competitors
• Full UK driving licence and access to a vehicle
• Flexibility to work weekends

What You’ll Get

• Uncapped commission
• Structured training and career progression
• Up to 80% staff discount
• 200+ retail discounts and wellbeing support
• Access to our virtual GP service and employee assistance platform 24/7
• Holiday purchase scheme
• Cycle to Work scheme

Why Magnet?

At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future.

As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.

We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you.

We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.

#Magnet

Magnet was founded by Tom Duxbury in 1918, as a joinery business in Bingley, Yorkshire. Tom named his business after his beloved horse, Magnet, and believed in a considered approach and a commitment to quality. This simple premise still drives Magnet today.

Tom believed in a considered approach, enabling him to offer better products and services to his customers. This simple premise still drives Magnet today.

We’ve come a long way from our humble Yorkshire roots, growing to be both leaders and pioneers in the industry as we paved the way for all the kitchen retailers in the UK.