Store Operations Manager

TN United Kingdom; Swindon; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Store Operations Manager, where you will lead a dedicated team in driving sales and delivering exceptional customer service. This permanent full-time role offers a fantastic bonus scheme and generous healthcare packages, ensuring a great work-life balance. You will be at the forefront of operations, managing staff, training new hires, and maintaining high standards of compliance and safety. With opportunities for development within a global organization, this is your chance to make a significant impact in a supportive and inclusive environment.

Benefits

Fantastic bonus scheme up to 20%

Generous healthcare packages

Staff discounts

Great work-life balance

Opportunities for development and progression

Qualifications

• Experience in a customer-facing environment with direct sales.
• Strong leadership and motivational skills with supervisory experience.

Responsibilities

• Achieving sales and profit targets to ensure company profitability.
• Managing daily operations of sales staff and training new colleagues.
• Ensuring health and safety standards are maintained.

Skills

Customer Service

Sales Management

Leadership

Mentoring

Problem Solving

Job description

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Store Operations Manager

Full Time | Permanent

Location: Swindon

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. Your responsibilities will include driving and growing sales, and ensuring that all operating standards meet the expected level of excellence.

You will provide outstanding customer service and support within your store, always demonstrating a positive, customer-focused attitude.

What we can offer...

• Excellent starting salary
• Fantastic bonus scheme up to 20%
• Work for a friendly, inclusive, and supportive team
• Great work-life balance — our stores are closed Saturday afternoons and Sundays
• Generous healthcare packages and staff discounts
• Opportunities for development and progression within a global organization

Key Responsibilities:

• Achieving sales and profit targets to ensure company profitability
• Managing daily operations of sales staff, including scheduling and absence planning; team size varies by store
• Training and coaching colleagues, both new and existing
• Working with Operational Managers to control resources within budget
• Maintaining security and compliance with company policies regarding stock, finances, security, and premises
• Handling decorating centre accounts according to company guidelines
• Ensuring health and safety standards are maintained
• Participating in recruitment and selection procedures with the District Operations Manager

Qualifications:

• Experience in a customer-facing environment with direct sales
• Strong leadership, mentoring, and motivational skills with supervisory experience
• Ability to remain calm and professional in difficult situations
• Flexible attitude towards working hours and duties, including covering other decorating centres as needed

Pay ranges and benefits vary by location, reflecting skills, experience, and organizational needs. Our employee benefits are designed to support your health and well-being, in accordance with plan terms and conditions.