Store operations Manager

TN United Kingdom; Stevenage; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Store Operations Manager to lead their team in Stevenage. This role involves driving sales, ensuring operational excellence, and providing exceptional customer service. You will manage daily operations, train staff, and maintain compliance with company policies. Enjoy a fantastic work-life balance with stores closed on weekends and a generous bonus scheme. Join a friendly and supportive team where your contributions will help shape the future of the business and foster a positive customer experience.

Benefits

Generous healthcare packages

Staff discounts

Fantastic bonus scheme up to 20%

Great work-life balance

Opportunities for development

Qualifications

• Experience in a customer-facing environment with direct sales.
• Strong leadership and supervisory experience.

Responsibilities

• Achieving sales and profit targets for company profitability.
• Managing daily operations and training sales assistants.
• Ensuring compliance with health and safety standards.

Skills

Customer Service

Sales Management

Leadership

Mentoring

Flexibility

Job description

Store Operations Manager

Full Time | Permanent

Location: Stevenage

As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. Your responsibilities include driving and growing sales, ensuring all operating standards meet the expected level of excellence. You will provide outstanding customer service and support within your store, always demonstrating a positive, customer-focused attitude.

What we can offer...

• Excellent starting salary
• Fantastic bonus scheme up to 20%
• Work for a friendly, inclusive, and supportive team
• Great work-life balance - our stores are closed Saturday afternoons and Sundays
• Generous healthcare packages and staff discounts
• Opportunities for development and progression within a global organization

Key Responsibilities:

• Achieving sales and profit targets to ensure company profitability
• Managing daily operations of sales assistants, including planning rotas and managing absences
• Training and coaching colleagues, both new and existing
• Controlling resources in line with budgeted costs in collaboration with Operational Managers
• Maintaining security and ensuring compliance with company policies regarding stock, financial transactions, and premises
• Handling decorating centre accounts following company guidelines
• Ensuring health and safety standards are maintained at all times
• Participating in recruitment and selection procedures with the District Operations Manager

Qualifications:

• Experience in a customer-facing environment with direct sales
• Strong leadership, mentoring, and motivational skills with supervisory experience
• Ability to stay calm and composed in difficult situations
• Flexibility regarding working hours and duties, including providing cover for other decorating centres in the zone

Note: Pay ranges and benefits vary by location, considering factors such as skills, experience, qualifications, and organizational needs. Benefits are designed to support employee health and well-being, in accordance with applicable plans and terms.