Store Operations Manager

Scope; Andover; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

35 days holiday

Company pension

Training & career development

Staff discounts

Job summary

Scope is seeking a Store Operations Manager for the Andover shop. You will lead a team of staff and volunteers to deliver a welcoming shopping experience and maximise income for Scope's charitable mission.

You will manage stock and online listings, drive sales, and work with the retail team within Scope policies. DBS check will be conducted; line management experience is essential.

Qualifications

• Experience leading a retail team or volunteers.
• Strong customer service mindset with ability to drive sales.
• Comfort with IT systems and basic data handling.

Responsibilities

• Lead and develop store team and volunteers within Scope policies.
• Maximise shop sales and manage stock and online listings.
• Recruit, manage, and develop paid staff and volunteers.
• Collaborate with the Retail shop team to deliver a great customer experience.

Skills

Retail management

Leadership

Customer service

IT systems

Numeracy skills

Tools

POS systems

Job description

Job reference REQ004990 Date posted 17/09/2026 Application closing date 01/10/2026 Location Andover Salary Starting full-time salary £25,172.40 a year. Package 35 days holiday a year in Retail. Excellent training and career development, Company pension, pay progression at 6 months and 2 years Discounts at gyms, restaurants and more Contractual hours 35 Job category/type Full time Attachments Blank

Job description

Join Our C ommunity

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

The Role

Permanent, 35 hours a week.

Scope's Andover shop - Chantry Centre, Unit 44-50 Chantry Street, Andover,SP10 1RL

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Thursday 1 October 2026.

As Store Operations Manager of Scope’s Andover shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different.

In this exciting role, you'll be at the heart of your local community, leading a team of colleagues and volunteers to deliver a welcoming and inclusive shop experience. You will use your leadership and commercial skills to maximise income, support your team to thrive, and help fund Scope's vital work.

In this role you will:

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms
• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team
• Work collaboratively with the Retail shop team

For more information about the role’s responsibilities and the skills and experience required, please use the Full job description

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We're looking for someone who:

• Has strong commercial awareness and can identify opportunities to grow sales and maximise shop performance.
• Enjoys leading, motivating and developing others, including volunteers and colleagues.
• Is passionate about delivering excellent customer service and creating a positive shopping experience.
• Has a positive, can-do attitude and isn't afraid to roll up their sleeves and get involved.
• Works well as part of a team and demonstrates a strong work ethic.
• Has excellent attention to detail and can manage a range of tasks accurately.
• Is confident using IT systems and has good numeracy skills to support day-to-day shop operations
• Has experience as a Retail Shop Manager, Assistant Manager or Supervisor, and is ready to lead a successful retail team. Experience within charity retail is desirable but not essential.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

• Full-time: 35 hours per week, five days out of seven
• Part-time: Weekly hours on a seven-day rota

Additional information

We're excited that you're considering a career with Scope. Our Retail vacancy information pack has more information about Scope Retail and what it's like to work with us. Retail Vacancy Information Pack

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [e-mail]
You can also find more information about requesting adjustments for interviews on our website.

Important to know:

• • You must meet all the essential requirements in the job description.
  • If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
• Long service awards and employee recognition awards

Link to full benefits package and what our colleagues say about Working at Scope | Disability charity Scope UK

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk