Store Operations & Guest Experience Lead

Laurelton Jewelry; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Tiffany & Co. in the United Kingdom seeks an Operations Coordinator to lead back-of-house store operations, partnering with leadership to support sales initiatives and client service excellence.

This role acts as a key holder and may open/close the store, coordinating order fulfillment, inventory and client activities to maintain exceptional standards. The ideal candidate has 2–3 years in retail operations, strong analytical and organizational skills, and proficiency in Word and Excel.

Qualifications

• Based in the United Kingdom and authorized to work in the UK.
• 2–3 years of prior retail operations experience.
• Strong analytical skills and proficiency with MS Word and Excel.
• Ability to work retail store hours, including nights, weekends and holidays.
• Organized and detail oriented; flexible to shift tasks as needed.

Responsibilities

• Coordinate order fulfillment and manage inventory for the store.
• Coordinate client service activities and support sales goals.
• Open and close the store when required and act as manager on duty in absence of a manager.
• Collaborate with store leadership on key initiatives to drive sales.

Skills

Analytical skills

Organizational skills

Flexibility

Education

Bachelor's degree or college/university degree

Graduate Gemologist or GIA coursework

Tools

Microsoft Word

Microsoft Excel

Job description

Tiffany & Co. in the United Kingdom seeks an Operations Coordinator to lead back-of-house store operations, partnering with leadership to support sales initiatives and client service excellence.

This role acts as a key holder and may open/close the store, coordinating order fulfillment, inventory and client activities to maintain exceptional standards. The ideal candidate has 2–3 years in retail operations, strong analytical and organizational skills, and proficiency in Word and Excel.