Retail Operations Leader: Client Service & Compliance

LVMH; Greater London; Vor Ort; GBP 42.000 - 54.000; Vollzeit

Zusammenfassung

Tiffany & Co. in London seeks a Team Manager, Operations to lead the store’s sales, operations and aftercare, delivering service excellence and strong client relationships.

You will align with the Tiffany Global Service Philosophy and mentor a team of Operations Coordinators and Aftercare Advisors. You will partner with Retail Management, Finance and Governance to maintain audit standards, drive commercial success, and ensure compliance with company policies while elevating the client journey

Qualifikationen

• Must have authorization to work and remain in the UK.
• Superior communication and interpersonal skills using positive leadership models.
• Ability to build strong stakeholder relationships.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Strong understanding of systems, processes, and applications.
• A University degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

Aufgaben

• Lead Operations Coordinators and Aftercare Advisors to achieve results.
• Recruit, train, maintain and motivate a highly skilled team with regular 1-2-1 meetings to discuss performance.
• Advocate for top talent and enable mobility across the business.
• Support attainment of store goals by assisting in managing expenses and loss with Retail, Finance & Operations Leadership.
• Ensure compliance with Harrods policies and lead monthly health and safety audits.

Kenntnisse

Authorization to work in UK

Communication skills

Stakeholder management

Flexibility in roles

Systems & processes knowledge

Ausbildung

University degree

Graduate gemologist / GIA coursework

Jobbeschreibung

Tiffany & Co. in London seeks a Team Manager, Operations to lead the store’s sales, operations and aftercare, delivering service excellence and strong client relationships.

You will align with the Tiffany Global Service Philosophy and mentor a team of Operations Coordinators and Aftercare Advisors. You will partner with Retail Management, Finance and Governance to maintain audit standards, drive commercial success, and ensure compliance with company policies while elevating the client journey