Store Operations & Customer Experience Leader

Sainsbury's Supermarkets Ltd; Perth; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's Supermarkets Ltd in Perth is seeking a Customer and Trading Manager – Convenience to lead daily store operations, coach a small team, and ensure excellent customer service.

You will be the on-site manager, accountable for performance, engagement, and compliance, with a focus on availability, safety and smooth daily operations.

The role offers a permanent, full-time contract with a competitive salary starting at £31,700, and a generous benefits package.

Qualifications

• Proven line management in a fast-paced retail environment.
• Delivers excellent customer service and coaches teams.
• Drives KPIs such as availability, service and colleague engagement.

Responsibilities

• Lead a small management team to ensure store runs smoothly daily.
• Be the on-site accountable manager for day-to-day operations.
• Collaborate with colleagues to deliver efficient, safe service to customers.
• Manage performance, disciplinaries, and scheduling with accuracy.
• Occasionally support other nearby stores as needed.

Skills

Retail management

Customer service excellence

Team leadership

KPI delivery

Job description

Sainsbury's Supermarkets Ltd in Perth is seeking a Customer and Trading Manager – Convenience to lead daily store operations, coach a small team, and ensure excellent customer service.

You will be the on-site manager, accountable for performance, engagement, and compliance, with a focus on availability, safety and smooth daily operations.

The role offers a permanent, full-time contract with a competitive salary starting at £31,700, and a generous benefits package.