Store Manager Store Manager

The Estée Lauder Companies Inc.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in personal care is looking for a dynamic Store Manager to inspire and lead a team of Sales Associates. This exciting role involves developing business strategies, executing impactful in-store events, and ensuring exceptional customer service. As the CEO of your store, you will have the opportunity to shape the customer experience and drive sales in a fast-paced retail environment. If you are an ambitious self-starter with a passion for coaching and business planning, this position offers a fantastic pathway to a rewarding career in prestige beauty.

Benefits

Competitive benefits package

Outstanding training and development opportunities

Progressive career opportunities

Qualifications

• Proven retail management experience, preferably in cosmetics.
• Ability to provide inspirational and personalized customer service.
• Experience in business planning and setting sales targets.

Responsibilities

• Lead and develop the team to meet sales and operational targets.
• Create and execute business plans to attract and retain customers.
• Manage in-store events and customer relationships effectively.

Skills

Retail Management

Customer Service

Business Planning

Sales Analysis

Team Leadership

Event Management

Point-of-Sale Software

Microsoft Office

Job description

Job Title: Store Manager

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Description

We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates to meet all sales, customer service, and operational targets. Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment.

This role offers an exceptional opportunity to act as the CEO of your store. You will be responsible for creating and executing an agile business plan to attract and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others, this could be the perfect role for you and a first step towards a long-term career with a leader in prestige beauty. Many of our senior managers started their careers at the point of sale, gaining skills in business planning, consumer insights, event management, customer relationships, and marketing.

We value diversity and offer progressive career opportunities, outstanding training, development, and a competitive benefits package.

Qualifications

• Proven retail management experience, preferably in cosmetics
• Ability to provide inspirational, authentic, and personalized customer service
• Experience in business planning, including setting sales and service targets, sales analysis, and staff scheduling
• Experience in retail operations, including inventory, facilities management, and cash reconciliation
• Track record of leading teams to achieve sales and customer service goals
• Experience in creating and executing in-store events
• Flexibility to work retail hours, including days, nights, weekends, and special events
• Experience with retail point-of-sale software
• Proficiency in Microsoft Office
• Ability to provide proof of right to work in the country if invited for an interview

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Personal Care Product Manufacturing

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Location & Other Opportunities

Positions available in Hounslow, London, and surrounding areas. Check our website for current openings such as Store Manager – Concept Store (Luxury Fashion), Assistant Store Manager, and Retail Assistant Store Manager roles.