Store Manager - Next Loughton

Costa Limited; Loughton; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Coca-Cola share scheme (matched)

50% discount on Costa food and drinks

Smart pension up to 10% matched

Bonus potential up to £10,000 (store)

Job summary

Costa Limited is seeking a Store Manager for the Next Loughton location, offering up to £40,000 per year on a permanent basis. You will lead a busy Costa store, driving customer satisfaction and store performance while shaping a positive team culture.

Role focuses on delivering exceptional guest experiences, managing sales and staff development, and upholding Costa standards in a fast-paced retail environment.

Qualifications

• Proven experience leading and developing successful store teams.
• Strong customer service and community engagement focus.
• Able to drive sales, profit, and recognition through effective team leadership.

Responsibilities

• Meet customer needs and drive a strong customer service culture.
• Create a welcoming store environment customers want to return to.
• Take ownership of sales, profit, and team recognition.
• Train and develop your team to become the best they can be.

Skills

Leadership

Store management

Customer service

Team development

Brand ambassador

Pressure handling

Job description

Store Manager – Next Loughton – Up to £40,000 per annum - Permanent

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions


• 50% discount on all your favourite food and drinks in Costa owned stores


• A smart pension that is matched up to an amazing 10%


• \"Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)\"

• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers


• Creating the perfect setting that customers want to come back to again and again


• Taking ownership with brilliant management of sales, profit, our teams, and recognition


• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams


• A forward-thinker with one eye on where we’re heading and the other on the bigger picture


• An ambitious character who wants to be part of our growth journey


• A brand ambassador dedicated to maintaining high standards


• Somebody who thrives under pressure