Store Manager - Next Loughton

Costa; Loughton; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Coca-Cola share scheme

50% discount on Costa food & drinks

Matched pension up to 10%

Incentive scheme up to £10,000 (store–

Job summary

Costa is hiring a Store Manager for the Loughton location, offering a permanent role with responsibilities across customer service excellence, team leadership, and store performance. The role focuses on nurturing a strong team, delivering exceptional customer experiences, and driving sales profitability in a busy Costa store.

You will lead by example, train and develop your team to achieve high standards, and actively contribute to local community engagement while upholding Costa's brand values

Qualifications

• A strong leader with experience managing and developing successful teams.
• A forward-thinker with one eye on where we’re heading and the bigger picture.
• An ambitious character who wants to be part of our growth journey.
• A brand ambassador dedicated to maintaining high standards.

Responsibilities

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers.
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Skills

Strong leadership

Team development

Customer service focus

Ambition and growth mindset

Job description

• NEXT, Unit 8&9, Epping Forest Shopping Park, Langston Road, Loughton, Essex, IG103FT, UK

Store Manager – Next Loughton – Up to £40,000 per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• “Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)”

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards

NEXT, Unit 8&9
Epping Forest Shopping Park, Langston Road
Loughton
Essex
IG103FT
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

• NEXT, Unit 8&9, Epping Forest Shopping Park, Langston Road, Loughton, Essex, IG103FT, UK