Store Manager - Monmouth

Costa; Monmouth; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Share scheme

Staff discount 50% on food & drinks

Pension matched up to 10%

Bonus up to £10,000

Job summary

Costa Coffee is seeking a Store Manager for Monmouth and surrounding areas. You will lead and develop a high-performing team, drive customer service excellence, manage store operations, and contribute to Costa's growth journey in a busy community setting.

This role offers a competitive salary up to £39,000 per year, permanent or FTC depending on store, with perks including a share scheme, staff discount, a generous pension match, and potential bonuses up to £10,000.

Qualifications

• Proven leadership in managing and developing store teams.
• Strong customer service focus and brand representation.
• Ability to drive sales, profit, and store standards.
• Excellent communication and people development skills.

Responsibilities

• Drive customer service culture and local community engagement.
• Oversee sales, profit, and store operations.
• Train and develop store team to deliver best performance.
• Maintain high brand standards and Costa norms.

Skills

Leadership

Team management

Customer service

Brand ambassador

Job description

Store Manager – Monmouth and surrounding areas – Up to 39,000 per annum – Permanent/FTC depending on Store

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”