Store Manager - Millets

JD GROUP; Southend-on-Sea; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Store Manager to oversee daily operations. The role involves driving sales performance, managing a motivated team, and ensuring exceptional customer service. Key responsibilities include achieving sales targets, developing staff, and optimizing store operations.

Benefits

Quarterly discretionary bonus schemes

30% discount on products

Access to health and well-being services

Internal development courses

Opportunities for apprenticeships

Company Sick Pay scheme

Discounted gym memberships

Life assurance

Incremental holiday allowance

Qualifications

• Previous management experience in a fast-paced retail environment.
• Strong leadership skills with experience in coaching teams.
• Proven ability to exceed sales targets and KPIs.

Responsibilities

• Run all store operations to exceed sales targets.
• Create a positive team culture through training and development.
• Develop strategies for sales growth and customer engagement.

Skills

Leadership

Sales Management

Communication

Analytical Skills

Visual Merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Create a positive team culture through recruiting, training, and developing your team, building a motivated and high-performing team for store success.
4. Analyse sales data and financial reports to make quick, informed decisions, and respond to operational & commercial opportunities.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and aligned with brand guidelines.
7. Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulations.
11. Monitor and control store expenses to stay within budget.
12. Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction scores or engagement survey results at or above company benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail, with a good understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analysing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees' hard work and offer these benefits:

• Quarterly discretionary bonus schemes
• 30% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our online benefits platform (TELUS Health)
• Access to digital health and well-being services via TELUS Health
• Health cash plans
• Internal development courses for personal and professional growth
• Opportunities for apprenticeships and accredited qualifications (England only)
• Company Sick Pay scheme
• Health Care Cover
• Discounted gym memberships at JD Gyms
• Life assurance
• Access to colleague networks and support initiatives for positive change
• Volunteer opportunities and contributions to JD Foundation
• Employer engagement forums
• Incremental holiday allowance