Assistant Store Manager - Heathrow t5

JD GROUP; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager to drive sales and KPIs while fostering a positive team culture. The role involves supporting store operations, coaching staff, and analyzing performance data to enhance store success. The ideal candidate will have strong leadership skills and a passion for retail, contributing to a motivated team and excellent customer service.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive retail and hospitality discounts

Access to digital health services

Health cash plans

Internal development courses

Access to apprenticeships

Company Sick Pay scheme

Discounted gym memberships

Life Assurance

Qualifications

• Previous supervisory or management experience in retail.
• Strong communication skills and ability to analyze KPI data.

Responsibilities

• Support Store Manager in running store operations and meeting sales targets.
• Create a positive team culture through recruiting and training.
• Analyze sales data to make informed decisions.

Skills

Leadership

Communication

Sales Target Achievement

Coaching

Customer Service

Job description

Role overview:

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

1. Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
2. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
3. Analyzing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
4. Act as the point of contact for colleagues in the manager’s absence.
5. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
6. Help manage day-to-day operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Provide feedback and coaching to colleagues to improve performance.
10. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction store or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail & hold a good understanding of the latest trends and competitors.
3. Previous experience of coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analyzing KPI data to make commercial decisions.
7. Keen eye for detail & commerciality; previous experience within visual merchandising would be advantageous.
8. Promote JD Group values to internal and external stakeholders.

Benefits:

We appreciate our employees' efforts and offer the following benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to digital health and well-being services via TELUS Health.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships & accredited qualifications — earn while you learn (England only).
• Company Sick Pay scheme.
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.