Store Manager Leader — Elevate Sales & Customer Experience

Mountain Warehouse; West of England; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount across Mountain &动物

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Pension scheme

Length of service awards

Job summary

Mountain Warehouse in Bristol Longwell Green is seeking a Store Manager to lead a store team, drive sales, and ensure exceptional customer service. You will be responsible for daily operations, merchandising standards, and creating a positive working environment that motivates staff and delights customers.

The role emphasizes leadership, communication, and the ability to balance people development with performance targets within a busy retail setting.

Qualifications

• Passionate about delivering outstanding customer experiences.
• Confident and experienced retail manager who can motivate and empower teams.
• Skilled in managing diverse personalities with diplomacy and adaptability.
• Excellent communicator capable of conveying expectations at all levels.

Responsibilities

• Motivate the team to deliver best, fostering positivity, engagement, and excellence.
• Build a collaborative team around shared goals and a vision for success.
• Proactively address employee relations, resolving issues while supporting learning and development.
• Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
• Provide your team with the knowledge and tools needed to deliver exceptional customer service.
• Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
• Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
• Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
• Recruit, retain, and develop top talent to build a high-performing and motivated team.
• Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
• Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
• Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.
• Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
• Address customer feedback thoughtfully and resolve issues to build brand loyalty.
• Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
• Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

Job description

Mountain Warehouse in Bristol Longwell Green is seeking a Store Manager to lead a store team, drive sales, and ensure exceptional customer service. You will be responsible for daily operations, merchandising standards, and creating a positive working environment that motivates staff and delights customers.

The role emphasizes leadership, communication, and the ability to balance people development with performance targets within a busy retail setting.