Store Leadership & Guest Experience Lead

Mountain Group; Charlton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus

50% Colleague Discount across Mountain

28 days annual leave + bank holidays

Pension scheme

Employee assistance programme

Job summary

Mountain Warehouse is seeking an Assistant Store Manager to partner with the Store Manager to drive store success, lead daily operations, and deliver an exceptional shopping experience.

You will develop your team, manage stock and visual merchandising, monitor KPIs, and uphold health and safety.

Join a brand that values customer service, community engagement, and continuous improvement, with a supportive bonus and benefits.

Qualifications

• Proven leadership of retail teams in a fast-paced environment.
• Experience developing staff and driving performance.
• Strong customer service mindset with store operations know-how.

Responsibilities

• Lead and inspire a high-performing team with Store Manager support.
• Oversee daily store operations, including stock, merchandising and safety.
• Drive sales, monitor KPIs and manage loss prevention.
• Deliver exceptional customer experiences and brand representation.

Skills

Leadership

Team development

Retail management

Communication

Job description

Mountain Warehouse is seeking an Assistant Store Manager to partner with the Store Manager to drive store success, lead daily operations, and deliver an exceptional shopping experience.

You will develop your team, manage stock and visual merchandising, monitor KPIs, and uphold health and safety.

Join a brand that values customer service, community engagement, and continuous improvement, with a supportive bonus and benefits.