Store Manager: Lead Team, Elevate Customer Experience

The Works Stores Ltd; Ellesmere Port; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25% Colleague Discount! - Plus, Double

MyWorks discounts

Family Friendly Leave

Holiday 33 days

Stream wage access

Can-Do Academy

Share Scheme

Retail Trust support

Healthcare Cash Plan

Long service awards

Job summary

The Works Stores Ltd in Ellesmere Port is seeking a Retail Store Manager to lead and develop a high performing team on a 40 hour contract. You’ll drive commercial success, ensure a welcoming, well‑run store, and own all aspects of operations from people to standards.

You’ll use data to inform decisions, deliver exceptional service, and collaborate across teams to implement initiatives. The role rewards leadership and customer focus.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Experience in a high-volume or value retail environment.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with back-office systems, EPoS tills.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Data-driven decisions

Customer service

Tools

EPoS tills

Emails

Video calls

Job description

The Works Stores Ltd in Ellesmere Port is seeking a Retail Store Manager to lead and develop a high performing team on a 40 hour contract. You’ll drive commercial success, ensure a welcoming, well‑run store, and own all aspects of operations from people to standards.

You’ll use data to inform decisions, deliver exceptional service, and collaborate across teams to implement initiatives. The role rewards leadership and customer focus.