Retail Store Manager: Lead a Creative, Customer-First Team

The Works Stores Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Family Friendly Leave

Holiday – 33 days

Share Scheme

Healthcare Cash Plan

Job summary

The Works Stores Ltd in the United Kingdom is seeking a Retail Store Manager to lead a busy store, coach a team and drive commercial performance. You will own operations, ensure a welcoming shopping experience, manage people, standards and service, and use data to deliver results.

This role blends leadership with hands-on involvement on the shop floor. You will lead the team to deliver exceptional service, recruit and train staff, manage rostas and payroll, and maintain standards while

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS Tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

People development

Commercial acumen

Communication

Data-driven decisions

High-volume retail

Retail systems

Recruitment & training

Tech savvy

Tools

EPoS tills

Retail reporting tools

Job description

The Works Stores Ltd in the United Kingdom is seeking a Retail Store Manager to lead a busy store, coach a team and drive commercial performance. You will own operations, ensure a welcoming shopping experience, manage people, standards and service, and use data to deliver results.

This role blends leadership with hands-on involvement on the shop floor. You will lead the team to deliver exceptional service, recruit and train staff, manage rostas and payroll, and maintain standards while