Store Manager — Lead Team, Drive Community Impact

The Children's Society; Manor Park; On-site; GBP 20,000 - 26,000; Full time

Job summary

The Children’s Society is looking for a passionate Shop Manager to lead a team at our Shoreham shop, driving excellent customer service, community engagement and income generation. You’ll use sales data to maximise shop performance while developing staff and volunteers.

With experience in retail leadership, you’ll recruit, train and support volunteers, maintain high presentation standards, and work within our Retail Domain to safeguard and promote safer recruitment practices.

Qualifications

• Excellent customer service and communication skills, building positive relationships within the local community.
• Previous experience in retail management, charity retail, hospitality or a customer-facing leadership role.
• Experience recruiting, training and retaining volunteers to build an engaged and effective team.
• Knowledge of visual merchandising, stock management and delivering high standards of shop presentation.

Responsibilities

• Lead and develop a team to maximise shop income and deliver an outstanding customer experience.
• Use sales data to drive income growth and enhance shop performance.
• Build strong community relationships and represent the shop locally.

Skills

Customer service

Communication

Retail management

Volunteer management

Recruiting volunteers

Visual merchandising

Job description

The Children’s Society is looking for a passionate Shop Manager to lead a team at our Shoreham shop, driving excellent customer service, community engagement and income generation. You’ll use sales data to maximise shop performance while developing staff and volunteers.

With experience in retail leadership, you’ll recruit, train and support volunteers, maintain high presentation standards, and work within our Retail Domain to safeguard and promote safer recruitment practices.