Store Manager (Maternity Leave Cover)

The Children's Society; Manor Park; On-site; GBP 20,000 - 26,000; Full time

Job summary

The Children’s Society is looking for a passionate Shop Manager to lead a team at our Shoreham shop, driving excellent customer service, community engagement and income generation. You’ll use sales data to maximise shop performance while developing staff and volunteers.

With experience in retail leadership, you’ll recruit, train and support volunteers, maintain high presentation standards, and work within our Retail Domain to safeguard and promote safer recruitment practices.

Qualifications

• Excellent customer service and communication skills, building positive relationships within the local community.
• Previous experience in retail management, charity retail, hospitality or a customer-facing leadership role.
• Experience recruiting, training and retaining volunteers to build an engaged and effective team.
• Knowledge of visual merchandising, stock management and delivering high standards of shop presentation.

Responsibilities

• Lead and develop a team to maximise shop income and deliver an outstanding customer experience.
• Use sales data to drive income growth and enhance shop performance.
• Build strong community relationships and represent the shop locally.

Skills

Customer service

Communication

Retail management

Volunteer management

Recruiting volunteers

Visual merchandising

Job description

37 hours per week (5 days out of 7 days, may include Sundays)

We're looking for a passionate, commercially minded and people-focused Shop Manager with the ability to lead and develop a team, to maximise shop income, and create an outstanding customer experience, driving improvements that strengthen the shop's performance and community impact.

Commercial awareness and confidence using sales data to drive income growth and maximise shop performance.

• Excellent customer service and communication skills, building positive relationships within the local community
• Previous experience in retail management, charity retail, hospitality or a customer-facing leadership role.
• Experience recruiting, training and retaining volunteers to build an engaged and effective team.
• Knowledge of visual merchandising, stock management and delivering high standards of shop presentation.

About us: The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

We run over 100 retail shops covering the whole of the UK - every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You'll play a key part in our Shoreham shop, leading a team to deliver excellent customer service, community engagement, and income generation., The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis.