Shop Manager - Shoreham-By-Sea (6267)

The Children's Society; Shoreham-by-Sea; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

36 days' annual leave

Pension matched up to 8%

Free counselling

Volunteer time off

Career development

Supportive team culture

Zusammenfassung

The Children's Society is seeking a Shop Manager for our Shoreham shop to lead a team, deliver excellent customer service, and maximise income from donated goods. You will supervise volunteers, maintain high shop standards, and build strong links with the local community.

This role is permanent, 37 hours per week, with a schedule across 5 days out of 7 (may include Sundays). A commercially minded leader with strong people skills is essential to drive sales and community impact.

Qualifikationen

• Strong leadership skills with the ability to motivate, coach and develop volunteers and colleagues.
• Commercial awareness and confidence using sales data to drive income growth and maximise shop performance.
• Excellent customer service and communication skills, building positive relationships within the local community.

Aufgaben

• Lead a team to deliver excellent customer service, community engagement and income generation.
• Develop and support volunteers to build an engaged and effective team.
• Drive improvements to maximise shop performance and income.

Kenntnisse

Leadership

Volunteer management

Sales data analysis

Customer service

Communication

Jobbeschreibung

Permanent

37 hours per week (5 days out of 7 days, may include Sundays)

£25,760

Location:

Shoreham-by-Sea

Benefits include but not limited to:

• 36 days' annual leave, inclusive of flexible bank holidays, increasing with length of service
• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us:

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

We run over 100 retail shops covering the whole of the UK - every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

About the role:

This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You'll play a key part in our Shoreham shop, leading a team to deliver excellent customer service, community engagement, and income generation.

We're looking for a passionate, commercially minded and people-focused Shop Manager with the ability to lead and develop a team, to maximise shop income, and create an outstanding customer experience, driving improvements that strengthen the shop's performance and community impact.

Key Skills and Competencies:

The required skills and competencies for this role are:

• Strong leadership skills with the ability to motivate, coach and develop volunteers and colleagues to achieve shared goals.
• Commercial awareness and confidence using sales data to drive income growth and maximise shop performance.
• Excellent customer service and communication skills, building positive relationships within the local community

It would also be an advantage if you have any of the following skills and competencies:

• Previous experience in retail management, charity retail, hospitality or a customer-facing leadership role.
• Experience recruiting, training and retaining volunteers to build an engaged and effective team.
• Knowledge of visual merchandising, stock management and delivering high standards of shop presentation.

Closing date:

Midnight on Wednesday 11th November 2026.

Interviews:

Date to be confirmed.

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.