Shop Manager

The Children's Society; Southwater; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

36 days' annual leave

Enhanced maternity/paternity leave

Pension match up to 8%

Free counselling service

Skills development opportunities

2 paid volunteering days per year

Job summary

The Children's Society in Southwater is seeking an experienced Shop Manager to lead a busy charity shop within our Retail Domain. You will drive income, develop a high-performing team of staff and volunteers, and ensure an exceptional customer experience that supports children and young people across the UK.

As part of our safeguarding commitment, you will operate with integrity, recruit and coach volunteers, manage stock and visual merchandising, and contribute to the shop's community impact.

Qualifications

• Experience in retail management, charity retail, hospitality or a customer-facing leadership role.
• Experience recruiting, training and retaining volunteers to build an engaged and effective team.
• Knowledge of visual merchandising, stock management and delivering high standards of shop presentation.
• Safer recruitment process includes DBS check, references and anonymised shortlisting

Responsibilities

• Lead and develop volunteers and colleagues to achieve shared goals.
• Maximise shop income and drive improvements that strengthen performance and community impact.
• Create an outstanding customer experience and build positive relationships within the local community.
• Use sales data to inform decisions and monitor shop performance.

Skills

Leadership

Commercial awareness

Customer service

Communication

IT skills

Job description

About the role

This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. We're looking for a passionate, commercially minded and people-focused Shop Manager with the ability to lead and develop a high-performing team, maximise shop income, and create an outstanding customer experience, driving improvements that strengthen the shop's performance and community impact at our South water shop.

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Strong leadership skills with the ability to motivate, coach and develop volunteers and colleagues to achieve shared goals.

• Commercial awareness and confidence using sales data to drive income growth and maximise shop performance.
• Excellent customer service and communication skills, building positive relationships within the local community.
• Good IT skills.

It would also be an advantage if you have any of the following skills and competencies:

• Previous experience in retail management, charity retail, hospitality or a customer-facing leadership role.
• Experience recruiting, training and retaining volunteers to build an engaged and effective team.
• Knowledge of visual merchandising, stock management and delivering high standards of shop presentation.

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation. In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

• 36 days' annual leave, inclusive of flexible bank holidays, increasing with length of service
• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need. We run over 100 retail shops covering the whole of the UK - every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.