Store Manager: Lead People, Ops & Customer Experience

Abercrombie & Fitch Co.; Glasgow; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Paid Time Off

Indefinite Contracts

Paid Volunteer Day per Year

Merchandise Discount

Private Medical Insurance Available

Life and Disability Insurance

Associate Assistance Program

Paid Parental and Adoption Leave

Pension Plan with Company Match

Training and Development Opportunities

Job summary

Abercrombie & Fitch Co. is seeking a Store Manager for our Glasgow location. You will lead store operations, staffing, training, and development of both part-time and full-time colleagues to deliver exceptional customer experiences and uphold brand standards.

You will drive sales through coaching, visual merchandising, payroll oversight, inventory control, and Omni-Channel coordination while maintaining asset protection and a high level of customer engagement. Fluent English required.

Qualifications

• 2+ years of store management or supervisory experience in a customer facing role.
• Proven ability to drive business results in a fast-paced retail environment.
• Excellent communication, leadership and interpersonal skills.
• Strong ability to build relationships and collaborate effectively.
• Proven results in assessing and developing talent.
• Strong critical thinking and problem-solving skills.
• High attention to detail, thoroughness and accuracy while multi-tasking.
• Self-motivated with initiative.
• Maintain a strong customer focus and knowledge of current fashion trends.
• Fluency in English.

Responsibilities

• Oversee all salesfloor & stockroom operations, ensuring excellent customer service & seamless operations.
• Coach staff to demonstrate product knowledge and brand awareness, to drive sales.
• Ensure all visual displays adhere to Brand and Corporate direction.
• Recruit, hire, train management and non-management associates.
• Conduct staffing and scheduling operations and payroll management.
• Oversee all inventory, replenishment, stockroom, and OMNI Channel operations.
• Analyze reporting to inform decision making.
• Protect store assets, oversee store maintenance.
• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Leadership

Customer service

Staffing

Communication

Relationship building

Talent development

Problem solving

Attention to detail

Brand awareness

Fluency in English

Job description

Abercrombie & Fitch Co. is seeking a Store Manager for our Glasgow location. You will lead store operations, staffing, training, and development of both part-time and full-time colleagues to deliver exceptional customer experiences and uphold brand standards.

You will drive sales through coaching, visual merchandising, payroll oversight, inventory control, and Omni-Channel coordination while maintaining asset protection and a high level of customer engagement. Fluent English required.