Store Manager: Lead People & Elevate Customer Experience

EG Group; Newmarket; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform -

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Job summary

EG Group is seeking a Store Manager to lead a Starbucks store and drive performance through exceptional customer service and operational excellence. You will manage daily activities, coach your team, and ensure the store meets high standards of quality and presentation.

You will guide inventory, scheduling, and budget considerations while fostering a positive, inclusive work environment and delivering memorable customer moments. This role requires energy, ownership, and a passion for growth.

Qualifications

• Previous management experience within a retail, hospitality, or customer-focused environment.
• Strong leader with ability to develop teams and create a positive, high-performing culture.
• Focus on delivering exceptional customer experiences and maintaining high standards of operation.
• Commercial awareness with confidence in managing performance, priorities, and business results.
• Excellent communication and relationship-building with colleagues, customers, and stakeholders.
• Flexibility to support business needs, including varied shifts.
• DBS check will be funded by EG Group.

Responsibilities

• Lead your store to success by ensuring exceptional operational standards and delivering consistent excellence in customer service, food safety, hygiene, and Starbucks branding.
• Drive store performance through inventory management, stock control, merchandising, and regular reporting.
• Identify opportunities to improve performance by reducing waste, managing labour, reviewing processes, and implementing action plans.
• Take ownership of commercial performance through cash management, budget planning, and expenditure control.
• Build and develop a high-performing team by coaching, mentoring, and creating a positive, inclusive environment.
• Recruit, develop, and inspire talent by attracting great people, planning rotas, and motivating the team.
• Create a culture of recognition and accountability aligned with company policies.

Skills

Management experience

Retail leadership

Customer-focused

Job description

EG Group is seeking a Store Manager to lead a Starbucks store and drive performance through exceptional customer service and operational excellence. You will manage daily activities, coach your team, and ensure the store meets high standards of quality and presentation.

You will guide inventory, scheduling, and budget considerations while fostering a positive, inclusive work environment and delivering memorable customer moments. This role requires energy, ownership, and a passion for growth.