Store Manager: Lead, Delight Customers, & Grow Your Team

The Works Stores Ltd; Scotland; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Colleague Discount 25%

MyWorks Discounts

Family Leave

Holiday 33 days

Wage Stream access

Can-Do Academy

Share Scheme

Retail Trust support

Healthcare Cash Plan

Job summary

The Works Stores Ltd is seeking a Retail Store Manager in the United Kingdom (Scotland) to lead a high-performing team and deliver exceptional customer service. You will own all aspects of store operations, from people and performance to standards and service.

You will inspire your team, drive commercial performance, and ensure a welcoming, well-run shopping experience. You will use data to inform decisions, manage rotas, and maintain visual merchandising standards while developing staff and

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Data-driven

Customer service

People management

Communication

Planning

Organisational abilities

Retail systems

Recruitment & training

Tools

EPoS tills

Back-office systems

Email/Video calls

Job description

The Works Stores Ltd is seeking a Retail Store Manager in the United Kingdom (Scotland) to lead a high-performing team and deliver exceptional customer service. You will own all aspects of store operations, from people and performance to standards and service.

You will inspire your team, drive commercial performance, and ensure a welcoming, well-run shopping experience. You will use data to inform decisions, manage rotas, and maintain visual merchandising standards while developing staff and