Store Manager — Lead Growth & Customer Service

Colonial Group; Knaresborough; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Coca-Cola share scheme

50% staff discount

Pension matched up to 10%

Incentive bonus up to £10,000

Job summary

Costa Coffee is seeking a Store Manager for the Next Knaresborough location. You will lead a store team, drive customer service excellence, and own sales and profit while nurturing the Costa culture and brand standards.

As a strong leader with a growth mindset, you will develop your staff, engage with the local community, and deliver a superior customer experience in a fast-paced environment.

Qualifications

• Strong leadership with experience managing and developing teams.
• Forward-thinking with strategic perspective.
• Ambitious and growth-minded.
• Brand ambassador maintaining high standards.
• Thrives under pressure.

Responsibilities

• Meet customer needs and drive a strong customer service culture to boost NPS and engage with the local community.
• Create the setting that customers want to return to again and again.
• Own sales, profit, our teams and recognition.
• Train and develop your team to become the best they can be.

Skills

Leadership

Customer service

Team management

Ambition

Job description

Costa Coffee is seeking a Store Manager for the Next Knaresborough location. You will lead a store team, drive customer service excellence, and own sales and profit while nurturing the Costa culture and brand standards.

As a strong leader with a growth mindset, you will develop your staff, engage with the local community, and deliver a superior customer experience in a fast-paced environment.