Store Manager: Lead Growth & Customer Experience

Nobody's Child; Harrogate; On-site; GBP 32,000 - 46,000; Full time

Job summary

Nobody’s Child is seeking an experienced Store Manager for our Harrogate store, to lead our team and drive the store’s performance in line with our sustainability and inclusivity values.

You’ll coach Supervisors and Sales Associates, manage day-to-day operations, and partner with Head of Retail to deliver exceptional customer experiences and commercial results in a fast-paced fashion environment.

Qualifications

• Proven experience leading teams in busy retail environments.
• Strong ability to analyse KPIs, stock performance and trade figures.
• Experience in recruitment, onboarding and performance management.

Responsibilities

• Lead and develop store team to deliver exceptional customer experiences.
• Partner with Head of Retail on strategy, operations, and performance.
• Own people processes including recruitment, onboarding, scheduling and performance management.
• Manage staffing levels and payroll processes with accuracy and compliance.
• Drive store trading performance by analysing KPIs and taking corrective actions.
• Coordinate stock analysis with commercial focus and escalate insights when needed.
• Support Visual Merchandising and Marketing in store activations and community initiatives.
• Uphold Health & Safety and store standards; promote sustainability commitments.

Skills

Store leadership

People development

KPI analysis

Operations management

Recruitment & onboarding

Team coaching

Job description

Nobody’s Child is seeking an experienced Store Manager for our Harrogate store, to lead our team and drive the store’s performance in line with our sustainability and inclusivity values.

You’ll coach Supervisors and Sales Associates, manage day-to-day operations, and partner with Head of Retail to deliver exceptional customer experiences and commercial results in a fast-paced fashion environment.