Store Manager

Nobody's Child; Harrogate; On-site; GBP 32,000 - 46,000; Full time

Job summary

Nobody’s Child is seeking an experienced Store Manager for our Harrogate store, to lead our team and drive the store’s performance in line with our sustainability and inclusivity values.

You’ll coach Supervisors and Sales Associates, manage day-to-day operations, and partner with Head of Retail to deliver exceptional customer experiences and commercial results in a fast-paced fashion environment.

Qualifications

• Proven experience leading teams in busy retail environments.
• Strong ability to analyse KPIs, stock performance and trade figures.
• Experience in recruitment, onboarding and performance management.

Responsibilities

• Lead and develop store team to deliver exceptional customer experiences.
• Partner with Head of Retail on strategy, operations, and performance.
• Own people processes including recruitment, onboarding, scheduling and performance management.
• Manage staffing levels and payroll processes with accuracy and compliance.
• Drive store trading performance by analysing KPIs and taking corrective actions.
• Coordinate stock analysis with commercial focus and escalate insights when needed.
• Support Visual Merchandising and Marketing in store activations and community initiatives.
• Uphold Health & Safety and store standards; promote sustainability commitments.

Skills

Store leadership

People development

KPI analysis

Operations management

Recruitment & onboarding

Team coaching

Job description

Nobody’s Child is for the free thinkers, the dreamers, and the go-getters. Born in 2015, we’ve spent the last decade creating clothes that feel as good as they look for people that embrace individuality, live with purpose, and want to leave the world a little better than they found it. It’s been 10 years of creativity, growth, and bold ideas, and the values that guide us haven’t changed.

About you

We’re looking for an experienced and confident Store Manager to lead our soon to open store in Harrogate. As the driving force behind the store’s success, you’ll be responsible for the overall performance, culture, and day-to-day operations of the store while delivering an exceptional customer experience that reflects the values of Nobody’s Child.

A natural leader and brand ambassador, you’ll lead by example on the shop floor, inspiring your team to deliver outstanding service while championing our values of sustainability, inclusivity, and conscious fashion. You’ll take full ownership of store performance, ensuring sales targets, operational standards, and customer satisfaction are consistently achieved.

Thriving in a fast-paced retail environment, you’ll combine strong commercial awareness with a hands-on leadership approach. You’ll motivate and develop your team, drive store performance, and ensure every customer leaves with a memorable and inspiring shopping experience.

Your Day-to-Day Will Include:

• Leading, coaching and developing the store team, including Supervisors, Keyholders and Sales Associates, to deliver exceptional customer experiences and strong commercial results.
• Partnering closely with the Head of Retail to support store strategy, operational excellence and long-term performance.
• Owning key people processes, including recruitment, onboarding, scheduling and performance management, working collaboratively with head office and HR.
• Managing staffing levels and payroll processes, ensuring accuracy, compliance and timely sign-off.
• Supporting the leadership of store trading performance, analysing KPIs, targets and results, and taking proactive action to drive sales and improve performance.
• Managing stock and product analysis with a strong commercial lens, identifying risks and opportunities and escalating insights to Head Office where needed.
• Supporting Visual Merchandising in collaboration with the Creative and Merchandising teams to ensure brand standards and commercial impact are consistently met.
• Partnering with the Marketing team to support in-store activations, events and local initiatives that drive footfall and community engagement.
• Overseeing Health & Safety, compliance and operational standards to ensure a safe, well-run and legally compliant store environment.
• Actively championing Nobody’s Child’s environmental and social responsibility commitments by embedding sustainable practices into daily operations and encouraging both customers and colleagues to make conscious choices.
• Actively contribute to our company’s commitment to environmental and social responsibility by integrating sustainable practices into everyday work. This includes minimising waste, promoting responsible sourcing, supporting our circular economy initiatives, and encouraging customers and colleagues to make choices that align with our sustainability values. Every team member at NC plays a role in helping us reduce our environmental impact and create a positive legacy for our communities and the planet.

What You’ll Bring

• A genuine passion for responsible, sustainable fashion and a strong alignment with Nobody’s Child values, acting as a confident and authentic brand ambassador.
• Proven experience inspiring and leading teams to deliver best-in‑class customer service within a busy department store or boutique retail environment.
• Around 7+ years’ experience in a store management or senior leadership role, with a track record of driving sales, improving performance and developing high-performing teams.
• Strong commercial awareness, with confidence analysing trade, KPIs and stock performance to inform decision-making.
• Excellent people leadership skills, including coaching, performance management and collaboration with HR partners.
• A proactive, organised and hands‑on leadership style, with the ability to thrive in a fast‑paced environment and adapt to changing priorities.

At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!