Store Manager — Lead Café Team & Great Customer Service

Caffe Nero; Saffron Walden; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Performance bonus

Healthcare

Free drinks

Food & drinks discounts

Refer a friend bonus

Training & development

Job summary

Caffè Nero in Saffron Walden, United Kingdom, is seeking a Store Manager to lead daily operations, deliver exceptional customer service and uphold our coffee-first standards.

You will own the store, coach and develop the team, ensure safe, clean service areas, and drive sales with a personal touch. Our rewards include a performance bonus (£3,500–£5,500 per year), comprehensive training, and generous staff discounts.

Qualifications

• Experience leading, developing and nurturing a team in a busy, customer-facing environment.

Responsibilities

• Keep customers happy through fantastic service, both in store and via deliveries.
• Grow and develop the team by training, coaching and leading by example.
• Make fantastic coffee and seasonal drinks, ensuring each order is made to the customer’s liking.
• Keep customer and back-of-house areas safe, clean, and ready for service.
• Always strive for excellence!

Skills

Leadership

Customer service

Team development

Communication

Job description

Caffè Nero in Saffron Walden, United Kingdom, is seeking a Store Manager to lead daily operations, deliver exceptional customer service and uphold our coffee-first standards.

You will own the store, coach and develop the team, ensure safe, clean service areas, and drive sales with a personal touch. Our rewards include a performance bonus (£3,500–£5,500 per year), comprehensive training, and generous staff discounts.