Store Manager: Lead Team & Exceptional Customer Service

Caffe Nero; Ripon; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Performance bonus £3,500–£5,500 per An

Brilliant training and development

Career growth opportunities

Free drinks on shift

Staff discounts

Job summary

Caffè Nero is seeking a Store Manager in Ripon to lead an energetic team and deliver outstanding customer service. You will take ownership of daily store operations, coach staff, and ensure high standards across service, coffee, and environment.

We offer strong progression, training, and a supportive, friendly team culture. If you thrive in a busy cafe setting and love building personal connections with customers, apply today.

Qualifications

• Experience leading and developing a team in a busy customer-facing environment.
• Ability to motivate staff and maintain high service standards.
• Strong communication and interpersonal skills for coaching and guidance.

Responsibilities

• Own and manage store operations, ensuring excellent customer service.
• Train, coach and lead the team to deliver quality coffee, drinks and service.
• Maintain safe, clean and organised back-of-house and front-of-house areas.
• Drive performance and customer satisfaction through engaging leadership.

Skills

Customer interaction

Management experience

Positive attitude

Teamwork

Job description

Caffè Nero is seeking a Store Manager in Ripon to lead an energetic team and deliver outstanding customer service. You will take ownership of daily store operations, coach staff, and ensure high standards across service, coffee, and environment.

We offer strong progression, training, and a supportive, friendly team culture. If you thrive in a busy cafe setting and love building personal connections with customers, apply today.