Store Manager - People-First, Community-Focused Leader

LUSH; Poole; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance

50% product and spa discount

Bonus (discretionary and profit-based)

Pension scheme

Birthday day off

Job summary

LUSH in Bournemouth is seeking a Store Manager to lead a dedicated team and deliver memorable customer experiences. You will cultivate a passionate, high‑performing store culture and build strong local connections within the community.

You will recruit and develop staff, oversee store operations, drive sales through events and outreach, and ensure the shop stays visually appealing and financially healthy while upholding LUSH values.

Qualifications

• Customer service excellence with leadership.
• Able to manage and motivate a team to deliver 5‑star service.
• Strong communication and people skills.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences.
• Drive sales growth by analysing metrics and organising events and outreach.
• Ensure stock, displays and shop standards reflect trends and seasons.
• Manage shop finances, staffing, costs and margins.
• Recruit, train and develop a diverse team for sales and service goals.
• Foster a positive work environment with open communication and balance.
• Plan in-store and external events to boost visibility and footfall.
• Operate within Lush guidelines and adapt processes for your shop.
• Promote safety and wellbeing, and monitor local customer needs.

Skills

Customer service

Management skills

Teamwork

Communication

Job description

LUSH in Bournemouth is seeking a Store Manager to lead a dedicated team and deliver memorable customer experiences. You will cultivate a passionate, high‑performing store culture and build strong local connections within the community.

You will recruit and develop staff, oversee store operations, drive sales through events and outreach, and ensure the shop stays visually appealing and financially healthy while upholding LUSH values.