Store Manager: Lead a High-Performance Team

H&T Group plc; Bedford; Presencial; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days holiday (including bank hols)

Private healthcare

Cycle to work

Season ticket loans

Holiday buy/sell

Favourable currency exchange rates

Descripción de la vacante

H&T Group plc is seeking a Store Manager for our Bedford store. This full-time role offers a starting salary of £32,000 per annum with a discretionary bonus opportunity of up to £4,000 annually.

You’ll lead a team, drive exceptional customer service, and ensure compliance with regulatory standards while achieving financial targets. You’ll join the UK’s leading pawnbroker and a top jewellery retailer, with comprehensive training, career progression, and a supportive, inclusive work environment.

Formación

• Natural leader with a passion for people, performance, and customer service.
• Thrives in a fast-paced customer environment where you can make a real difference.
• No prior Pawnbroking experience required as training is provided.

Responsabilidades

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning and multi-skilling, keeping customers at the centre.
• Lead by example to deliver service excellence and ensure the right product or service for each customer.
• Set clear expectations and ensure adherence to legal, regulatory and company standards.
• Drive performance, control costs, and identify growth opportunities for profitability.
• Collaborate with the wider regional team and share best practices.

Conocimientos

Store management

Leadership

Customer service

Communication skills

Multilingual (bonus)

Descripción del empleo

H&T Group plc is seeking a Store Manager for our Bedford store. This full-time role offers a starting salary of £32,000 per annum with a discretionary bonus opportunity of up to £4,000 annually.

You’ll lead a team, drive exceptional customer service, and ensure compliance with regulatory standards while achieving financial targets. You’ll join the UK’s leading pawnbroker and a top jewellery retailer, with comprehensive training, career progression, and a supportive, inclusive work environment.