Store Manager - Full Time - Bedford

H; Bedford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

30 days holiday (including bank hols)

Private healthcare

Cycle to work

Season ticket loans

Holiday buy/sell

Favourable currency exchange rates

Job summary

H&T Group plc is seeking a Store Manager for our Bedford store. This full-time role offers a starting salary of £32,000 per annum with a discretionary bonus opportunity of up to £4,000 annually.

You’ll lead a team, drive exceptional customer service, and ensure compliance with regulatory standards while achieving financial targets. You’ll join the UK’s leading pawnbroker and a top jewellery retailer, with comprehensive training, career progression, and a supportive, inclusive work environment.

Qualifications

• Natural leader with a passion for people, performance, and customer service.
• Thrives in a fast-paced customer environment where you can make a real difference.
• No prior Pawnbroking experience required as training is provided.

Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning and multi-skilling, keeping customers at the centre.
• Lead by example to deliver service excellence and ensure the right product or service for each customer.
• Set clear expectations and ensure adherence to legal, regulatory and company standards.
• Drive performance, control costs, and identify growth opportunities for profitability.
• Collaborate with the wider regional team and share best practices.

Skills

Store management

Leadership

Customer service

Communication skills

Multilingual (bonus)

Job description

credit_card Salary £32,000 per annum, plus the chance to earn up to £4k discretionary bonus over each year.

work_outline Basis Full time

Job profile for Store Manager - Full Time - Bedford

Store Manager - Full Time - Bedford

location_on Stores Store Manager - Full Time - Bedford

Job details

Salary £32,000 per annum, plus the chance to earn up to £4k discretionary bonus over each year. Contractual hours 37.5 Basis Full time Region MK40 1EP Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more... Job category/type Store Operations Date posted 29/10/2026 Job reference REQ2546

Job description

Are you a natural leader with a passion for people, performance, and customer service?

Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Starting Salary: £32,000* per annum

Location: Bedford

Job Type: Full Time

Flexibility: Full flexibility from Monday to Sunday is required.

*The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

About the Role

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day

• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused

• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs

• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment

• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability

• Collaborate with the wider regional team, sharing best practices and supporting overall business success

• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues

STORE MANAGER JOB DESCRIPTION

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.

A DAY IN THE LIFE OF A H&T STORE

What We’re Looking For

• A passion for high standards and delivering exceptional experiences for both customers and colleagues

• Strong verbal and written communication skills

• Proven ability to lead, motivate, and develop a team

• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment

• Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service

• Flexibility to buy or sell holiday days to suit your lifestyle

• Access to a private healthcare plan

• Cycle to work scheme and season ticket loans

• Preferential currency exchange rates

• Generous