Store Manager - Flannels

TN United Kingdom; Alderley Edge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Retail Store Manager to lead their luxury boutique in Alderley Edge. This role involves driving commercial performance while ensuring exceptional customer service. You'll connect with clients, inspire fashion styling, and build a loyal customer base. The ideal candidate will have a background in retail management, outstanding communication skills, and a deep understanding of the luxury market. Join a dynamic team focused on providing a unique shopping experience and achieving yearly targets in a vibrant and stylish environment.

Qualifications

• Experience in luxury retail, ideally in customer service roles.
• Strong work ethic and ability to think creatively under deadlines.

Responsibilities

• Drive commercial performance and lead the team to deliver exceptional service.
• Build and maintain customer profiles and personal client books.

Skills

Customer Service

Retail Management

Communication Skills

Negotiation Skills

Problem Solving

Attention to Detail

Fashion Knowledge

Education

Fashion or Marketing Degree

Tools

MS Office

CMS

CRM

Clienteling Systems

Job description

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FLANNELS is the luxury fashion destination for men and women, home to an edit of over brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

To continue our growth, we are now looking for a passionate Retail Store Manager to lead our team at our luxury Alderley Edge boutique.

Job Description

Ongoing Responsibilities:

• Drive the commercial performance of the boutique on a day-to-day basis whilst leading the team to deliver an exceptional service
• Oversee and execute all operational responsibilities related to running the store
• Build an engaged and loyal customer base
• Connect directly with clients to inspire fashion styling, receive inquiries, and sell desired items
• Create and maintain customer profiles via Flannels’ clienteling tool
• Build and own a personal client book
• Research, source, and find products to satisfy clients’ requests and needs
• Monitor correspondence and ensure prompt response to all inquiries
• Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events
• Work closely with internal departments to improve the overall customer journey and feedback on client trends
• Ensure timely outreach to all clients
• Act as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and internal business processes
• Achieve yearly targets and KPIs

Qualifications

Qualifications and Experience:

• Fashion or Marketing degree, or previous experience in the luxury retail sector, ideally in customer service roles
• Background in retail leadership management
• Outstanding written and verbal communication skills (fluency in English, both written and spoken), along with excellent customer service, negotiation, and interpersonal skills
• Experience in personal shopping/styling roles is preferred
• Deep product and brand awareness in the luxury goods market and high-net-worth client base
• Strong work ethic and ability to think creatively and solve problems under strict deadlines
• Excellent attention to detail and organizational skills
• Strong interest in global fashion trends and the luxury market
• Proficiency in MS Office (Word, Excel), CMS, CRM, and Clienteling systems

Please note: This is a store-based role at our Alderley Edge location, working 5 days over 7, including evenings and weekends.