Store Manager: Customer Experience Leader

Busy Bees Nurseries; Elmbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading nursery provider in Elmbridge seeks a Convenience Store Manager responsible for enhancing customer experiences. The role requires strong leadership to oversee team operations, focusing on service excellence, financial outcomes, and operational planning. Ideal candidates will have a solid foundation in retail management, demonstrating a commitment to service values and team wellbeing. Join us to make a positive impact on our community through good food that's accessible for everyone.

Qualifications

• Experience leading a retail operation and delivering customer and financial outcomes.
• Confidence in managing ER cases including dismissals.
• Ability to model service excellence through your team.

Responsibilities

• Ensure brilliant customer experiences and improve the customer journey.
• Lead the team to run shifts and plan for trading activities.
• Manage team wellbeing while delivering on the business purpose.

Skills

Leadership

Customer experience improvement

Data analysis for performance

HR policy interpretation

Change management

Engagement delivery

Job description

A leading nursery provider in Elmbridge seeks a Convenience Store Manager responsible for enhancing customer experiences. The role requires strong leadership to oversee team operations, focusing on service excellence, financial outcomes, and operational planning. Ideal candidates will have a solid foundation in retail management, demonstrating a commitment to service values and team wellbeing. Join us to make a positive impact on our community through good food that's accessible for everyone.