Store Manager: Customer Experience & Growth Leader

Retail; Ashford; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Private Healthcare

Interest free car loan

Annual bonus scheme

Discount card 10%/15%

Pension match

Sainsburys share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Job summary

Sainsburys is looking for an experienced Store Manager to lead an essential Convenience Store. You will be accountable for delivering brilliant customer experiences, driving sales, and ensuring safe, legal operations across your team.

You’ll plan for trading activity up to six months ahead and coach a group of Customer and Trading Managers to perform at their best. You'll use data and insight to improve store performance, handle employee relations with care, and lead through change while

Qualifications

• Demonstrated ability to lead a fast-paced retail operation.
• Experience delivering customer, financial and organisational outcomes.
• Ability to use data to inform planning and improvements.
• Confident navigating employee relations and HR policies.

Responsibilities

• Lead a fast-paced operation delivering customer, financial and staff results.
• Plan and prepare for trading activity up to six months ahead.
• Model excellent service and coach managers and colleagues.
• Use data and insight to improve store performance and customer experience.
• Navigate HR policies and manage employee relations including dismissals.
• Lead change while keeping the team motivated and focused.

Skills

Customer experience

People leadership

Data-driven decisions

HR policy navigation

Change management

Service excellence

Job description

Sainsburys is looking for an experienced Store Manager to lead an essential Convenience Store. You will be accountable for delivering brilliant customer experiences, driving sales, and ensuring safe, legal operations across your team.

You’ll plan for trading activity up to six months ahead and coach a group of Customer and Trading Managers to perform at their best. You'll use data and insight to improve store performance, handle employee relations with care, and lead through change while