Store Manager - Costa Coffee

Soar Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading coffee shop chain is seeking an experienced Store Manager to join their dynamic team in London. In this role, you will ensure the store operates efficiently, leading your team to deliver exceptional customer service and maximizing profitability. You will benefit from comprehensive training and a range of employee perks, making this a rewarding opportunity for passionate hospitality professionals.

Benefits

Free handmade drinks

50% discount on food and bottled drinks

Company pension scheme

Opportunities for career advancement

Qualifications

• Experienced general or deputy hospitality manager.
• Passionate about people and service excellence.
• Fully flexible approach to work.

Responsibilities

• Manage store operations for best customer experience.
• Financial management of the store's profit and loss.
• Drive sales growth and enhance team performance.

Skills

Leadership

Customer Service

Financial Management

Team Management

Sales Growth

Attention to Detail

Job description

Social network you want to login/join with:

Here at Costa Coffee, we are all about passion, energy, and teamwork, serving memorable moments for every one of our customers. As a Store Manager, you'll be working for the nation's favourite coffee shop. You will enjoy brilliant training and amazing benefits so that you enjoy Costa Coffee as much as our customers do. Your role is to take your store to new heights by driving energy and passion in your team.

What we offer:

We are proud of the work our Managers deliver, and we want you to feel valued and rewarded;

Great opportunities to progress and develop.

Free handmade drinks and 50% discount on food and bottled drinks (whilst on shift).

Company pension scheme and matched contributions.

About the role:

The role is centered around coffee—specifically Costa Coffee! You'll perfect your craft through excellent training, ensuring every customer experience is exceptional. You will be accountable for the store's profit and loss, working to maximize profitability. Your responsibilities include:

• Efficient management of store operations to deliver the best coffee experience.
• Planning and coordinating weekly rotas, shifts, and staff holidays.
• Driving sales growth by working with your team to maximize key sales areas and KPIs.
• Financial management of the store's P&L, working towards productivity and gross profit targets.
• Developing your team and providing the best training, both in-store and online.
• Motivating, coaching, engaging, and managing your team to enhance performance and customer service standards.
• Managing stock and order systems to ensure a 100% supply of items for customers.
• Ensuring store operations adhere to all company standards, policies, and procedures.
• Maintaining brand standards throughout shifts to ensure customer satisfaction, including completing checks and health & safety procedures, and taking remedial actions when necessary.
• Implementing and maintaining hygiene, health, and safety standards, taking necessary actions as required.

What we are looking for:

An experienced general or deputy hospitality manager from a preferred branded background, passionate about people, with a flair for excellent service and attention to detail. This is a full-time role, so candidates must have a fully flexible approach to work.