SHOP MANAGER - ROSSLYN COFFEE

Bailies Coffee Roasters; London; On-site; GBP 36,000; Full time

Job summary

Bailies Coffee Roasters seeks a passionate and dedicated Shop Manager to oversee daily operations in a vibrant coffee shop setting. The role emphasizes leadership, guest experience, and team development, offering a balanced 40-hour work week without late nights. Join a certified London Living Wage employer committed to quality, hospitality, and community engagement.

Benefits

50% off house coffee bags

30% off guest coffees

Cycle-to-work scheme

Access to local gym classes

Unlimited coffee at work

28 days annual leave

Qualifications

• Experience in operations and team leadership within a hospitality environment.
• Ability to create memorable guest experiences and foster a collaborative team atmosphere.

Responsibilities

• Drive excellence in shop standards and manage daily operations.
• Lead the team with empathy and ensure quality-driven service.
• Monitor performance metrics and keep inventory in check.

Skills

Operations Management

Leadership

Guest Experience

Communication

Training & Development

Job description

We’re preparing for growth and hiring passionate people to help shape the future of Rosslyn.

Established in 2018, Rosslyn is a collection of award-winning, high-volume specialty coffee shops located in the City of London. We bring together “all the attention to detail and high standards of the great Australian Café, combined with all the warmth and hospitality of the great Irish pub!”

At Rosslyn, we believe in value-based hiring—skills can be taught, but care and connection comes from within. We’re building a team driven by delivering hospitality with purpose, passion, and empathy, creating impact for each other, our guests, and our community. If you take pride in your work, we’d love to hear from you.

At the heart of it all, what we do is simple… “we are nice to people, and we make nice coffee”

As a Shop Manager at Rosslyn, you’ll play a defining role in the daily operations, reporting directly to the Operations Manager, and ultimately being accountable for the successful running of the shop. This is a hands-on leadership position where you’ll ensure smooth service, uphold quality, and foster an environment where both the team and guests feel welcome and valued

Key Responsibilities

• Operations & Performance: Drive excellence in standards while smashing targets.
• Leadership: Lead from the front with empathy and optimism, creating a warm environment for the team to flourish
• Guest Experience: Create memorable moments and take pride in becoming a part of the local community
• Reporting & Communication: Develop and share insights that shape our exciting future together.
• Talent & Training: Welcome new joiners and nurture their potential through on-job upskilling and by being a role model
• Day-to-day: Keep everything running smoothly through great collaboration across inventory, COGS, labour, and further KPIs.

As a Shop Manager, you’ll lead from the floor, support the team, and hold everyone to quality-driven standards. Our values come first—skills can be taught, but genuine hospitality is what sets us apart.

With no late nights, a 40-hour workweek, and shops open Monday to Saturday, we’re proud to offer balance alongside a meaningful career. Our shops operate Monday to Friday (06:00–18:00) and Saturdays at Queen Victoria Street (07:30–17:00).

Rosslyn is a London Living Wage Employer, and we are proud to have received the Living Wage Champion Award in 2023. We firmly believe that taking care of our team allows them to take better care of our guests.

This is a salaried role starting on £36,000 per annum

• Work-life balance: Evenings off, 40-hour workweek, shifts under 10 hours
• Training & Development: Skillset training with our Head of Coffee at Origin Coffee Roasters within your first four weeks
• Coffee Discounts: 50% off house coffee bags, 30% off guest coffees
• Annual Leave: 28 days per calendar year (for full-time team members)
• Perks: Cycle-to-work scheme, access to local gym classes, unlimited coffee at work