Store Manager - Chislehurst

St Christopher's Hospice; United Kingdom; Remote; GBP 23,000 - 31,000; Full time

Job summary

St Christopher’s Hospice in Eltham is seeking a Store Manager to lead one of our fast-paced high street shops. You will oversee stock, staff and compliance, and ensure excellent customer service in a volunteer-supported environment.

This permanent role is 36 hours per week, across a 7-day rota, with responsibilities for opening/closing, cash handling and health & safety. You will drive sales, visual merchandising, and the store's contribution to our fundraising mission.

Qualifications

• Hands-on, fast-paced environment experience.
• Supervisory or management experience with training and performance
• Delivery of great customer service with a focus on targets/KPIs
• Retail experience desirable but not essential
• Ability to lead paid and voluntary staff and solve problems under pressure

Responsibilities

• Oversee store operations, stock, staff and compliance.
• Open/close store, cash handling, health & safety compliance.
• Manage donations, pricing and product displays for sale.
• Lead volunteers and junior staff, creating a welcoming environment.
• Report to the Area Manager and drive store performance.

Skills

Store management

Team leadership

Customer service

KPI targets

Retail experience

Problem solving

People skills

Job description

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Department: Retail Salary: £27,186 per annum Type: Permanent - Full Time Hours: 36 hours per week based on a 7 day rota - Monday - Sunday Location: Chislehurst Closing date: 27 September 2026

Do you have a passion for quality retailing, being part of your local community, and want to be a part of the sustainable fashion movement?

If this sounds like you, come and join the trading team at St Christopher’s where you will be working in one of our 20+ high street stores across South East London.

• Job Title:Store Manager
• Employment Terms:Permanent, 36 hours per week, Monday – Sunday based on a 7-day rota.
• Location:Eltham

You’ll be responsible for running one of our successful and fast-paced high street stores, overseeing all areas including stock, staff, and compliance. You’ll take accountability for the success of the store and will report into an Area Manager. You’ll be responsible for opening and closing, as well as all compliance matters including health and safety and cash handling.

You’ll be managing all areas of our stock journey, from sorting, pricing, and displaying donations to making a sale. Expect a varied role where no two days are the same and you see items you’ve never seen before every day. You’ll be making sure all these steps are undertaken in the most effective possible way to meet the demands of the store.

This is a management position and includes supervising Assistant Management and a team of extraordinary volunteers. They are all critical to success and it’ll be your job to create a welcoming environment for everyone while still getting the job done.

Who are we Looking For?

• You’ll have excellent experience in a busy, hands-on environment where you are used to getting things done at pace
• You’ll have demonstrable experience in a supervisory or management position overseeing a team of people, including training and managing performance
• You’ll have experience in a customer facing environment where you’ve delivered great customer service throughout your working day
• You’ll have experience working to targets and KPI’s, making commercial decisions to meet them
• Retail experience is desirable but not essential
• You’ll have great people skills and the ability to lead and supervise paid and voluntary staff
• You should have the ability to problem solve and work under pressure while being self-motivated and driven

Who are we?

We are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home.

Being part of the retail and trading arm of the Hospice means raising vital funds to support this mission.

Closing Date: 27th September 2026

In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date.

St Christopher’s is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and identities and actively encourage applications from candidates from underrepresented groups. Reasonable adjustments are available at any stage of the recruitment process.

As a Disability Confident Employer we have committed to:

• Ensure our recruitment process is inclusive and accessible
• Communicate and promote vacancies
• Offer an interview to disabled people
• Anticipate and provide reasonable adjustments as required
• Support any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• At least one activity that will make a difference for disabled people

For any queries, please contact our recruitment line on 0208 768 4680