Store Manager: Career Growth & Customer Excellence

Everpool Recruitment; Old Warren; On-site; GBP 32,000 - 42,000; Full time

Job summary

Everpool Recruitment is seeking an experienced Store Manager for a National Schoolwear retailer to lead day-to-day operations in a busy Reading store. You will oversee stock, customer service, and branch performance while guiding supervisors and frontline staff.

The role requires strong leadership, excellent communication, and proven experience in managing operational and financial aspects in a fast-paced retail environment. A commitment to training and developing the team is essential.

Qualifications

• Minimum 3 years' experience in a management role.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.
• Experience managing operational and financial responsibilities.
• Proficient in Microsoft Office.
• Experience using NetSuite or similar business systems.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Manage stock control and inventory levels.
• Maintain shop floor and stockroom standards.
• Lead and support branch supervisors.
• Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs.
• Ensure customer orders are processed efficiently and accurately.
• Complete daily banking procedures.
• Prepare and submit end-of-month reports and spreadsheets.
• Ensure branch dispatch targets are consistently achieved.
• Recruit, train, develop, and retain team members.
• Deliver and record ongoing training and development.
• Identify performance issues and implement improvement plans where required.
• Work closely with supervisors to achieve and maintain branch standards.
• Support employee wellbeing and foster a positive working environment.
• Lead by example in delivering outstanding customer service.
• Act as the escalation point for customer complaints and queries.
• Monitor and respond to branch communications.
• Ensure customer service procedures are consistently followed, including telephone and email standards.
• Promote a customer-focused culture throughout the branch.

Skills

Leadership

People management

Organisation

Communication

Operational & financial management

Microsoft Office

NetSuite

Tools

Microsoft Office

NetSuite

Job description

Everpool Recruitment is seeking an experienced Store Manager for a National Schoolwear retailer to lead day-to-day operations in a busy Reading store. You will oversee stock, customer service, and branch performance while guiding supervisors and frontline staff.

The role requires strong leadership, excellent communication, and proven experience in managing operational and financial aspects in a fast-paced retail environment. A commitment to training and developing the team is essential.