Store Manager

Everpool Recruitment; Reading; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Ongoing training and development

Supportive and collaborative working环境

Employee benefits package

Job summary

Everpool Recruitment is seeking an experienced Store Manager for a busy national schoolwear retailer in Reading. You will lead day-to-day store operations, drive exceptional customer service, manage a team, and meet financial targets.

The role requires strong leadership, store optimization, and the ability to work in a fast-paced retail environment, with responsibilities spanning stock control, banking, reporting, and staff development.

Qualifications

• Minimum 3 years' experience in a management role.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.
• Experience managing operational and financial responsibilities.
• Proficient in Microsoft Office and NetSuite or similar systems.

Responsibilities

• Manage stock control and inventory levels.
• Maintain shop floor and stockroom standards.
• Lead and support branch supervisors.
• Manage branch financial responsibilities including staffing budgets and petty cash.
• Ensure customer orders are processed efficiently and accurately.
• Complete daily banking procedures and end-of-month reports.
• Ensure branch dispatch targets are achieved.
• Recruit, train, develop and retain team members.
• Deliver ongoing training and development.
• Identify performance issues and implement improvement plans.

Skills

Leadership

People management

Organisational skills

Communication

Financial management

Microsoft Office

NetSuite

Retail fast-paced environment

Tools

Microsoft Office

NetSuite

Job description

We are looking for an experienced Store Manager for a National Schoolwear retailer to lead the day-to-day operations in a busy store in Reading .

The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.

Key Responsibilities

• Manage stock control and inventory levels.
• Maintain excellent shop floor and stockroom standards.
• Lead and support branch supervisors.
• Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs.
• Ensure customer orders are processed efficiently and accurately.
• Complete daily banking procedures.
• Prepare and submit end-of-month reports and spreadsheets.
• Ensure branch dispatch targets are consistently achieved.
• Recruit, train, develop, and retain team members.
• Deliver and record ongoing training and development.
• Identify performance issues and implement improvement plans where required.
• Work closely with supervisors to achieve and maintain branch standards.
• Support employee wellbeing and foster a positive working environment.
• Lead by example in delivering outstanding customer service.
• Act as the escalation point for customer complaints and queries.
• Monitor and respond to branch communications.
• Ensure customer service procedures are consistently followed, including telephone and email standards.
• Promote a customer-focused culture throughout the branch.

Skills & Experience

• Minimum 3 years' experience in a management role.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.
• Experience managing operational and financial responsibilities.
• Proficient in Microsoft Office.
• Experience using NetSuite or similar business systems.
• Ability to work in a fast-paced retail environment.
• Competitive salary
• Career progression opportunities
• Ongoing training and development
• Supportive and collaborative working environment
• Employee benefits package

If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.