Store Manager (Birkdale)

Gravity Recruit; Southampton; On-site; GBP 32,000 - 39,000; Full time

Job summary

Gravity Recruit is helping a client recruit a Store Manager for a role based in Birkdale, Southampton. The manager will have full accountability for leading and developing the team while maximising store performance.

The role focuses on delivering exceptional customer service, setting store objectives, and driving growth through strong people development and community engagement. The package includes salary up to £35,000 plus benefits and bonus potential.

Qualifications

• Previous management experience in food/convenience retail or similar fast-paced operation.
• Commercial awareness and business planning skills.
• Committed to achieving and sustaining exceptional customer service standards.
• Adept at communicating and influencing at all levels.
• Committed to promoting collaborative working.
• Enthusiastic and flexible with a positive attitude.

Responsibilities

• Set operational objectives and performance standards by owning and developing a store plan to deliver a safe, legal and high-performing business
• Translate and role model customer service expectations into activity to ensure that the team deliver an exceptional customer experience setting them apart from their competitors
• Own and deliver a succession plan to ensure the continued and sustainable growth of the business through our people
• Identify business opportunities and deliver performance across all operational KPIs to optimise EBITDA
• Drive the promotion of the client by actively engaging with and supporting local organisations and the community to create a unique point of difference

Skills

People Management

Customer Service

Commercial Awareness

Communication

Team Collaboration

Job description

Our client is expanding so it's a great time to join them.

As a result of their continued growth, they now require a Store Manager in Birkdale.

As a Store Manager you'll have full accountability of managing, leading and developing the team whilst maximising store performance.

Key Accountabilities:

• Set operational objectives and performance standards by owning and developing a store plan to deliver a safe, legal and high-performing business
• Translate and role model customer service expectations into activity to ensure that the team deliver an exceptional customer experience setting them apart from their competitors
• Own and deliver a succession plan to ensure the continued and sustainable growth of the business through our people
• Identify business opportunities and deliver performance across all operational KPIs to optimise EBITDA
• Drive the promotion of the client by actively engaging with and supporting local organisations and the community to create a unique point of difference

Key Experience, Knowledge and Skills:

• Previous management experience within a food / convenience retail or similar fast-paced operation is preferred but any Retail background will be considered as full training will be given.
• Able to demonstrate commercial awareness and business planning skills
• Committed to achieving and sustaining exceptional customer service standards
• Adept at communicating and influencing at all levels
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to develop own skills and apply learning to improve own performance

Package:

Up to £35,000 + Package + Benefits + Bonus